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Bilingual Customer Service Specialist
2 days ago
Bilingual Customer Service Specialist (English/French). page is loaded## Bilingual Customer Service Specialist (English/French).locations: CAN - ON - Mississaugatime type: Full timeposted on: Posted Todayjob requisition id: Req-62628**Since 1869, we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao’s Homemade, Snack Factory, Snyder’s of Hanover. Swanson, and V8.****Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.****How You'll Make History Here…**We have an exciting opportunity on our Customer Service team located in Mississauga or Quebec for a Bilingual Customer Service Specialist (English/French). This position will effectively manage the Customer Supply Chain by being the liaison with key retailers in the areas of Order Management, Logistics and Customer Service.· GREAT PEOPLE: We take our work seriously, but we also celebrate, laugh, and have fun. We are stronger together when we are open, honest, and, above all, real. You are not just a number here, you’ll be a direct contributor to the company’s success and your voice will be heard. · HYBRID and FLEXIBLE WORK /PERSONAL TIME OFF: Employees enjoy a combination of in-office and remote working arrangements, wellness days/religious days, vacation programs and office closure during the Christmas break. · COMPETITIVE COMPENSATION: We offer a competitive base salary + bonus potential at every level in the organization. We also provide a Defined Contribution Pension Plan, and support your long-term savings goals through our group Registered Retirement Savings Plan (RRSP), saving and Tax-free Savings Accounts (TFSA). ·INCLUSIVE CULTURE: “At Campbell Company of Canada, our values are more than words—they are the foundation of our culture. We believe that Care, Character, Collaboration, Competitiveness, and Creativity must be lived every day to build a winning team. Fostering an inclusive, high-performance culture is not just our goal—it’s how we advance our purpose and strategy. Every employee is valued, empowered, and encouraged to bring their authentic self to work. Together, we connect people through food they love, in a workplace where every voice is heard and every contribution matters.” — Mick Beekhuizen, President & CEO · PROFESSIONAL and CAREER DEVELOPMENT: Supported by our commitment to talent development, we offer many learning and development opportunities from initial onboarding, regular Lunch and Learns, a library of self-paced learning, external education allowances, mentorship, high-visibility project opportunities and regular feedback. · ICONIC BRANDS and CHALLENGING WORK: Work for a company with beloved and iconic legacy brands. Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and collaborate to innovate and solve the problems they’re passionate about.**What You Will Do…**Order Management – Ensure orders are processed in a timely manner to meet customer needs. Manage rush orders, misdirected shipments, product returns and resolve customer inquiries. There will be an analytical component required for which recommendations will be made by CSS to enhance customer satisfaction.Customer Communications & Relationships - Build effective relationships supporting business growth and customer development (eg. Account Managers, Customer contacts). Work closely with warehousing and transportation partner to ensure gold standard service to our customers. Prepare and communicate key performance indicators (KPI’s) to both internal and external customers.Problem-Solving & Cost-to-Serve Optimization – Actively monitor pricing discrepancies to ensure timely and accurate invoicing. Elevate pricing discrepancies to the Retail Sales team for resolution and to ensure integrity of system for auditing purposes. Collaborate with customers to improve replenishment processes and positively influence total delivered cost. Investigate and complete Fill Rate Reports/Penalty Fine Validation (Repay Requests)**Who You Will Work With…**This role reports directly to the Senior Manager Customer Service.**What You Bring to the Table… (Must Haves)*** Must be bilingual (French/English)* 3+ years in customer service, supply chain, or order management roles.* Experience with EDI systems and SAP (Order-to-Cash process) is required.* Open to remote role in Quebec or hybrid role in Mississauga, ON.**It Would Be Great If You Have… (Nice to Haves)*** Post-secondary education in Business, Supply Chain, or related field preferred.* Exceptional attention to detail and process oriented* Problem-solving and analytical ability to manage complex data* Time management and prioritization skills in a fast-paced environment.**Compensation Range:**The target base salary range for this full-time salaried position is between$65,000 - $80,000. Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.### Make History With Us*or apply today*
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