Technical Support Coordinator

About Toronto Metropolitan For more than 75 years, Toronto Metropolitan University (formerly known as Ryerson University) has been shaping the next generation of leaders through its uniquely innovative, entrepreneurial and career-focused approach to higher education. Driven by bold leadership, cutting-edge research and a deep commitment to academic excellence, TMU collaborates with students, faculties, staff and partners to push boundaries, reimagine solutions and create meaningful change in an increasingly interconnected world. For more than 75 years, Toronto Metropolitan University (formerly known as Ryerson University) has been shaping the next generation of leaders through its uniquely innovative, entrepreneurial and career-focused approach to higher education. Driven by bold leadership, cutting-edge research and a deep commitment to academic excellence, TMU collaborates with students, faculties, staff and partners to push boundaries, reimagine solutions and create meaningful change in an increasingly interconnected world. For a more in-depth understanding of our vision, core values and ongoing work, please see our academic plan TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada. In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter. About The School of Medicine It’s time to transform medical education. Toronto Metropolitan University’s School of Medicine has been designed from the ground up to shift the paradigm of healthcare delivery and improve the well-being of individuals, families and communities. With a community-driven, intentionally inclusive approach, the new school is training doctors whose cultural awareness and humility are as crucial as their medical skills. Led by Dr. Teresa M. Chan, a forward-thinking educational leader, TMU’s School of Medicine draws on the university’s commitment to community, equity, and innovation to address rapidly changing healthcare needs. The school will train a new generation of physicians who are ready to learn, to adapt, and ultimately to be agents of change. The Opportunity The school of Medicine is hiring a Technical Support Coordinator to join their team This role will provide front-line technical support to learners, clinical faculty and staff using the School of Medicine’s (SoM) medical education and healthcare technologies. You will support routine system administration, troubleshoot, resolve service requests within established standards, and elevate complex issues as appropriate. You will also be responsible for developing user resources, coordinating end-user training, performing system and data quality checks, and participating in testing and service improvement activities to support reliable system operations and a positive user experience. Additional Responsibilities
- Contribute to continuous service improvement by gathering user feedback, identifying recurring service issues and implementing approved changes to support processes and resources.
- Communicate system updates, outages, planned maintenance, enhancements, deployments and incidents.
- Assist with user account provisioning, role assignments, permissions changes, bulk-user activities and other user administration tasks.
- Perform testing, validation of system configuration and audits related to system usage and compliance.
- Participate in cross-functional projects involving medical education and healthcare systems and integrations. Qualifications
- Completion of a post‑secondary diploma program in information technology, education technology, healthcare informatics or a related field.
- A minimum of two (2) years of related experience providing technical and application administration support for one or more enterprise, educational or healthcare technology systems, including troubleshooting, user‑access administration, system testing, preparation of technical and user documentation, and end‑user training.
- Working knowledge of enterprise and specialized medical e