call centre agent
7 days ago
Overview
Languages
English
Education
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No degree, certificate or diploma
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
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Private company, corporation or industry
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Sales
Responsibilities
Tasks
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Advise clients on advertising or sales promotion strategies
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Answer written and oral inquiries
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Answer inquiries and provide information to customers
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Explain the type and cost of services offered
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Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
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Receive and log complaints
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Receive payments
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Maintain and manage digital database
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Answer clients' inquiries and provide information
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Consult with clients after sale to provide ongoing support
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Book appointments
Supervision
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Customer service clerk
Experience and specialization
Computer and technology knowledge
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Database software
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Internet
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MS Excel
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MS Outlook
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MS Windows
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MS Word
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MS Office
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Social Media
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Spreadsheet
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Electronic mail
Type of experience
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Call centre
Additional information
Work conditions and physical capabilities
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Attention to detail
Personal suitability
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Punctuality
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Client focus
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Efficient interpersonal skills
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Excellent oral communication
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Organized
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Reliability
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Team player
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Dependability
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Honesty
Benefits
Financial benefits
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Bonus
Other benefits
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Free parking available
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Learning/training paid by employer
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Parking available
-
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