call centre agent

7 days ago


Kingston, Canada Elite Window Cleaning Full time

Overview

Languages

English

Education

-
No degree, certificate or diploma

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

-
Private company, corporation or industry

-
Sales

Responsibilities

Tasks

-
Advise clients on advertising or sales promotion strategies

-
Answer written and oral inquiries

-
Answer inquiries and provide information to customers

-
Explain the type and cost of services offered

-
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.

-
Receive and log complaints

-
Receive payments

-
Maintain and manage digital database

-
Answer clients' inquiries and provide information

-
Consult with clients after sale to provide ongoing support

-
Book appointments

Supervision

-
Customer service clerk

Experience and specialization

Computer and technology knowledge

-
Database software

-
Internet

-
MS Excel

-
MS Outlook

-
MS Windows

-
MS Word

-
MS Office

-
Social Media

-
Spreadsheet

-
Electronic mail

Type of experience

-
Call centre

Additional information

Work conditions and physical capabilities

-
Attention to detail

Personal suitability

-
Punctuality

-
Client focus

-
Efficient interpersonal skills

-
Excellent oral communication

-
Organized

-
Reliability

-
Team player

-
Dependability

-
Honesty

Benefits

Financial benefits

-
Bonus

Other benefits

-
Free parking available

-
Learning/training paid by employer

-
Parking available


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