Customer Service Manager in Thunder Bay

3 days ago

London, Canada Northwest Employment Works Full-time €90,000 - €130,000 Contract
Elevate the City of Thunder Bay's customer service as a Manager, guiding operations and fostering excellence. This leadership role focuses on strategic direction and team development. As the Manager of Customer Service, you’ll lead a diverse team in providing top-notch service across municipal operations. Your expertise in strategic planning, service delivery, and customer experience will shape a culture focused on accessibility and continuous improvement. You'll collaborate with internal leaders to ensure responses meet community needs.

Key Responsibilities
• Provide strategic advice on customer service best practices
• Implement enterprise-wide customer service technologies
• Lead the Service Thunder Bay centralized service model
• Ensure consistency across all service points
• Promote inclusion and equity in service delivery

Requirements:
• Degree in public administration or related field with 5 years of experience
• Proven leadership in customer service management
• Strong understanding of CRM systems and engagement principles
• Experience in strategic planning and budgeting
• Capacity to lead high-performing teams through change Shape a positive community impact through exceptional customer service leadership in Thunder Bay.