Customer Service Manager in Thunder Bay
3 days ago
London, Canada
Northwest Employment Works
Full-time
€90,000 - €130,000 Contract
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Elevate the City of Thunder Bay's customer service as a Manager, guiding operations and fostering excellence. This leadership role focuses on strategic direction and team development.
As the Manager of Customer Service, you’ll lead a diverse team in providing top-notch service across municipal operations. Your expertise in strategic planning, service delivery, and customer experience will shape a culture focused on accessibility and continuous improvement. You'll collaborate with internal leaders to ensure responses meet community needs.
Key Responsibilities
• Provide strategic advice on customer service best practices
• Implement enterprise-wide customer service technologies
• Lead the Service Thunder Bay centralized service model
• Ensure consistency across all service points
• Promote inclusion and equity in service delivery
Requirements:
• Degree in public administration or related field with 5 years of experience
• Proven leadership in customer service management
• Strong understanding of CRM systems and engagement principles
• Experience in strategic planning and budgeting
• Capacity to lead high-performing teams through change Shape a positive community impact through exceptional customer service leadership in Thunder Bay.
Key Responsibilities
• Provide strategic advice on customer service best practices
• Implement enterprise-wide customer service technologies
• Lead the Service Thunder Bay centralized service model
• Ensure consistency across all service points
• Promote inclusion and equity in service delivery
Requirements:
• Degree in public administration or related field with 5 years of experience
• Proven leadership in customer service management
• Strong understanding of CRM systems and engagement principles
• Experience in strategic planning and budgeting
• Capacity to lead high-performing teams through change Shape a positive community impact through exceptional customer service leadership in Thunder Bay.