Assistant Operations Manager, Food

2 weeks ago

Red Deer, Alberta, Canada Westerner Park Full time
ESSENTIAL FUNCTIONS

Under the direction of the Food & Beverage Services Manager, the Assistant Operations Manager, Food Services is responsible for the following:

Operational Management:

1. Assist in managing and overseeing daily operations of the Food and Beverage department.
2. Ensure compliance with health, safety, and sanitation regulations.
3. Assist in planning and executing special events and functions.
4. Coordinate with clients to meet their event requirements and ensure satisfaction.
5. Assess and initiate equipment repairs and deficiencies and follow up on remedies.
6. Take a lead role in the operations and planning of events, ensuring communication with necessary coordinators and departments.
7. Manage the POS system, including validating accuracy of pricing and menu descriptions, and ensuring authorization for specific function keys.

Staff Management:

1. Supervise and train staff, promoting teamwork and a positive work environment.
2. Schedule shifts and manage staff performance including, where required, disciplinary matters.
3. Address staff issues and provide constructive feedback for improvement.
4. Provide and maintain training requirements, delivering applicable training to ensure standards are maintained and expectations are consistent.
5. Oversee hiring, job assignments, evaluations, and the daily check-in/check-out process.
6. Reconcile payroll discrepancies for shifts missed or punch errors.
7. Provide aid to all concession, bar, warehouse, and kitchen staff as needed.

Customer Service:

1. Ensure a high standard of customer service is maintained at all times.
2. Handle customer complaints and resolve issues promptly and effectively.
3. Gather customer feedback to improve service quality.
4. Support vendor relationships within the food and beverage service business unit.
5. Deliver prompt and efficient resolution and recovery of customer inquiries and complaints to improve overall customer satisfaction.

Quality Control:

1. Ensure food and beverage quality meets company standards.
2. Conduct regular inspections to maintain hygiene and presentation standards.
3. Check food and beverage orders to verify they are prepared and served within organizational standards.

Compliance:

1. Communicate and ensure compliance with all organizational standards and procedures.
2. Participate in the development and modification of new and existing policies.
3. Ensure the business unit is operationally compliant with legislative and regulatory requirements, including health, labor, safety, and AGLC guidelines.
4. Ensure staff members follow organizational and business unit standards and food safe protocols.
5. Ensure staff uniforms follow organizational guidelines.
6. Promote and maintain a positive and professional image with all clients, personnel, and volunteers.
7. Assist in ensuring that all staff members follow health code and sanitation practices.

Administration and Inventory Control:

1. Ensure proper product handling through stock control and monitoring.
2. Assist with inventory control system and recipe builds, manual sales entries, write-off controls, and event day operations counting.
3. Train staff on inventory control systems and ensure understanding of Clover and Yellow Dog operations.
4. Liaise with the cash office and finance department to ensure operational effectiveness.

Leadership and Coaching:

1. Enable team members to grow and succeed through feedback, instruction, and encouragement.
2. Clearly communicate expectations to staff and hold them accountable.
3. Differentiating between high and low performance, addressing performance issues promptly.
4. Maintain a dress code according to the policy manual.
5. Manage team morale by setting and demonstrating a strong business ethic for dealing with employees, suppliers, and guests.

This role is expected to adapt to changes and take on additional duties as required.

QUALIFICATION AND REQUIREMENTS

1. Post-secondary education in business, hospitality, or a related field.
2. Minimum of 3 years of previous work experience in food & beverage services.
3. Minimum of 2 years of leadership or supervisory experience required, preferably in food & beverage services.
4. Experience in non-profit and event industries an asset.
5. Experience working in the Microsoft 365 suite of programs (Word, Excel, Outlook, etc).
6. Experience working with various front and back of house software including inventory management software, POS systems, and staff time sheet and scheduling programs.
7. Valid Driver's License and driving history in compliance with Westerner Park Insurance and Policy requirements.

WORK ENVIRONMENT

Given Westerner Park is in the Major Events industry, this individual will need the ability to be adaptable and flexible with their time. Work will include evenings and/or weekend shifts as event volume dictates.

Thank you for your interest in Westerner Park. We look forward to reviewing your application.

Westerner Park welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodation is available upon request in relation to the materials or processes to be used.

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