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FT Sales Supervisor
4 weeks ago
Marc JacobsInternational powered bythe creative genius of Marc Jacobs seeks a Sales Supervisor to join its Toronto Premium Outlet store in Toronto Canada. The Sales Supervisor will support Management with all aspects of the store including day-to-day operations such as driving sales providing exceptional customer experience and coaching and developing the team. In partnership with Management the Sales Supervisor supports with implementing and enforcing company policies & procedures corporate directives and initiatives and ensures store standards are maintained.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :
Consistently achieve or exceed individual & store sales and other commercial KPIs
Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
Ensure the store is always guest ready - a place where clients feel comfortable welcomed and free to be themselves
Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise seasonal trends and product knowledge
Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience all with the goal of driving repeat business
Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product Brand DNA and pillars
Initiate regular client contact and provide prompt follow-up on all sales events or client inquiries
Foster a culture of collaboration and open communication with colleagues and management
Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
Open and close the store according to Marc Jacobs procedure
Ensure both the sales floor and stockroom are well-organized
Adhere to all company policies and procedures
QUALIFICATIONS :
3 years experience in retail sales or industry-adjacent role with a focus on customer service
Prior leadership experience strongly preferred
Experience in generating sales building and developing client relationships
Demonstrated verbal and written communication skills
Delivers Excellence - demonstrates passion and empathy for clients anticipates and exceeds client expectations
Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
Creative & Innovative - promotes curiosity diversity and collaboration is open to disruptive ideas
Excellent organizational follow-up and time management skills
Passion for the Marc Jacobs brand and product offering
Computer skills including operating a POS and navigating Microsoft Office suite
Must have flexibility to work a retail schedule including evenings weekends and holidays
SALARY & BENEFITS / WHAT WE OFFER :
The compensation for this position ranges from $x- $x (hourly). The rate of pay offered will be dependent upon candidates relevant skills and experience. If applicable we offer our employees a comprehensive benefits package including paid holidays vacation time sick and personal time medical dental and vision insurance and 401k matching. We also offer discounts on travel entertainment and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year as well as access to discounts on other LVMH brands.
ABOUT MARC JACOBS
For nearly 40 years Marc Jacobs has been a driving force in fashion with his philosophy : pioneering designs an irreverent spirit the everyday and the extraordinary. Today the brand continues to make its Marc as rebellious unpredictable and original.
Our work is founded on our core brand pillars : unexpected utilitarian urban unisex and unique. NYC in design and spirit our teams thrive off relentless authenticity an openness to standing out and inclusivity for all.
EEO STATEMENT
Marc Jacobs International was founded on Marcs vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought background and experience all essential to our spirit of innovation and creativity. In line with this commitment we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways. We encourage you to apply even if you dont meet all of the listed qualifications.
Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race color sex sexual orientation gender identity or expression age veteran status national origin religion disability or any other characteristic protected by federal state or local law.
Required Experience :
Manager
Key Skills
Aircraft Operations,Communication,Guest Services,Jms,Import & Export,Analytics
Employment Type : Full-Time
Department / Functional Area : Retail
Experience : years
Vacancy : 1
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