System Support Specialist

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Date Posted: 01/14/2026
Req ID: 46626
Faculty/Division: Temerty Faculty of Medicine
Department: Office of the Associate Dean, MD Program
Campus: St. George (Downtown Toronto)
Position Number: 00058937
Existing Vacancy: Yes

Description

About us: Home to over 40 departments and institutes, the University of Toronto's Temerty Faculty of Medicine lies at the heart of the Toronto Academic Health Science Network and is a global leader in ground‑breaking research and education, spanning clinical medicine, basic science and the rehabilitation sciences sectors.

Your opportunity

The MD Program trains the next generation of doctors by delivering a comprehensive learning experience to our students. We have been at the forefront of medical education innovation and scholarship, as well as life‑changing health research and innovation, since we were established in 1843. Thanks to the contributions made by our faculty and staff, we are consistently recognized as the top, fully accredited medical school in Canada and among the best in the world.

In collaboration with Postgraduate Medical Education (PGME) and MedIT, we are undergoing a transformation in Medical Education Information Technology to support a high quality teaching and learning environment. This major project has a two‑year implementation horizon and will result in an integrated Learner Management System for both the MD Program and PGME. As a Systems Support Specialist, you will play a central role in analysing complex data that requires great precision and attention to many details, advising on data structure designs, and working closely with stakeholders. You will gather user feedback, contribute to continuous improvement of system functionality and reliability, and support configuration, coordinate training, participate in testing activities, document user requirements, and support effective knowledge transfer across the organisation.

Your responsibilities will include

- Administering and supporting web‑based applications and online systems, including probing for information from end‑users to identify problems and capture needs

- Training end‑users on procedures and the use of supported IT systems, and training staff on new system features

- Testing and advising on potential improvement to IT systems to ensure changes and customisations meet end‑users' needs

- Conducting detailed data analysis and generating reports to inform management decision‑making

- Developing, editing, and maintaining Standard Operating Procedures for IT services

- Conducting needs assessments to determine end‑user technical requirements and providing consultative advice on IT issues

Essential Qualifications

- Bachelor's Degree or acceptable combination of equivalent experience

- Minimum four years of experience in system and/or application support

- Experience delivering training sessions in different settings (classroom, one‑on‑one, videoconference) and developing training materials

- Experience developing Standard Operating Procedures and drafting technical documentation for project plans

- Demonstrated experience in assessing needs in relation to the development of business systems

- Experience with implementing change management strategies

- Experience with complex data analysis and reporting

- Advanced proficiency with PowerBi or Tableau, MS Office (including the use of pivot tables)

- Strong communication (oral and written) and strong inquiry skills; excellent presentation and listening skills, empathy, and patience

- Ability to communicate effectively with non‑technical users

- Strong interpersonal skills, highly collaborative, having the ability to work independently and as part of a team

- Demonstrated ability to take initiative and work independently

- Ability to meet deadlines and work effectively under pressure or with competing priorities

- Ability and inclination to keep one’s technical skills up‑to‑date and relevant

- Strong analytical, systems thinking, and problem‑solving skills

- Commitment and respect for confidentiality

Assets (Nonessential)

- Experience working in medical education

- Familiarity with learning management systems such as Medical Student Information System (MedSIS), Repository of Student Information (ROSI), or other comparable systems

To be successful in this role you will be

- Insightful

- Team player

This is a term position, scheduled to end in December 2027.

Closing Date: 01/28/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full‑Time
Pay Scale Group & Hiring Zone: USW Pay Band 12 – $81,312, with an annual step progression to a maximum of $103,986. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Dinuka Perera

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity‑deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.
The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.

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