Partner Operations Support Leadership Role

2 days ago

Calgary, AB, Canada Glacier Park Collection Full-time €90,000 - €140,000 Contract
Enhance operational efficiency at Pursuit as a Global Partner Operations Support Manager. This role focuses on B2B reservations and cross-functional training while fostering strong client relationships. In this enterprise-wide capacity, you'll seamlessly connect Lodging, Inside Sales, and Attractions & Transportation teams, maintaining standards and supporting effective operations. You will be instrumental in hiring, training, and ensuring a thorough understanding of team processes. This role requires a strategic mindset to handle challenges and deliver results across varying functions.

Key Responsibilities
• Connect teams within Partner Operations globally
• Set, report, and adjust KPIs for operational success
• Lead in-house training initiatives for consistency
• Manage relationships with travel trade partners
• Maintain and improve operational quality control metrics

Requirements:
• Minimum 3 years in client-facing hospitality roles
• In-depth knowledge of B2B reservation systems
• Proven team management abilities
• Familiarity with software such as Salesforce
• Strong problem-solving and communication skills Join Pursuit to champion operational success within a dynamic environment.