Partner Operations Support Leadership Role
2 days ago
Calgary, AB, Canada
Glacier Park Collection
Full-time
$90,000 - $140,000 Contract
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Enhance operational efficiency at Pursuit as a Global Partner Operations Support Manager. This role focuses on B2B reservations and cross-functional training while fostering strong client relationships.
In this enterprise-wide capacity, you'll seamlessly connect Lodging, Inside Sales, and Attractions & Transportation teams, maintaining standards and supporting effective operations. You will be instrumental in hiring, training, and ensuring a thorough understanding of team processes. This role requires a strategic mindset to handle challenges and deliver results across varying functions.
Key Responsibilities
• Connect teams within Partner Operations globally
• Set, report, and adjust KPIs for operational success
• Lead in-house training initiatives for consistency
• Manage relationships with travel trade partners
• Maintain and improve operational quality control metrics
Requirements:
• Minimum 3 years in client-facing hospitality roles
• In-depth knowledge of B2B reservation systems
• Proven team management abilities
• Familiarity with software such as Salesforce
• Strong problem-solving and communication skills Join Pursuit to champion operational success within a dynamic environment.
Key Responsibilities
• Connect teams within Partner Operations globally
• Set, report, and adjust KPIs for operational success
• Lead in-house training initiatives for consistency
• Manage relationships with travel trade partners
• Maintain and improve operational quality control metrics
Requirements:
• Minimum 3 years in client-facing hospitality roles
• In-depth knowledge of B2B reservation systems
• Proven team management abilities
• Familiarity with software such as Salesforce
• Strong problem-solving and communication skills Join Pursuit to champion operational success within a dynamic environment.