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Aftermarket Support Specialist

4 weeks ago

Red Deer, Alberta, Canada Finning International Inc. Full time
Aftermarket Support Specialist

Join our dynamic Finning Aftermarket team as an Aftermarket Support Specialist, where you'll play a crucial role in driving market share growth for Caterpillar products. In this role, you'll blend customer communication, sales, and business development skills to lead by influence and ensure the commercial success of Caterpillar Wear parts.

Key Responsibilities:
  • Build and maintain strong relationships with customers and internal teams.
  • Drive incremental sales of CAT products to all customers in the region.
  • Act as a liaison between customers, account teams, and Finning Product Managers.
  • Provide product application assistance, feature/benefit explanations, and repair options to customers and sales staff.
  • Collaborate with the Parts and Service Department to ensure proper inventory, packaging, and application.
Requirements:
  • Technical and/or parts experience is an asset.
  • 2+ years of related experience working with heavy equipment or related industries.
  • Proven results in marketing or sales operations, with the ability to capture the attention of internal sales teams, external channel partners, and customers.
  • Effective communication skills to instill customer confidence with product offerings.
  • Bachelor's degree in business administration or equivalent is an asset.
  • Self-driven, tenacious, and optimistic, bringing energy, passion, and positivity to the team.
Why Finning?
  • Training opportunities to learn about Caterpillar equipment.
  • Join a diverse team that will support your growth and development.
  • Marked vehicles and specialized tooling available to help you succeed in the field.
  • Permanent, full-time role with a competitive salary.
  • Flexible option plan benefits with varying levels of coverage from day one.
  • Matching pension contributions to help you save for the future.
  • Employee Share Purchase program with matching contributions.
  • RRSP and TFSA options through Sunlife.
  • Paid vacation with an increasing allowance based on years of service.