IT Support Specialist

15 hours ago


Toronto, Canada Robert Half Full time

We are seeking a detail-oriented IT Support Specialist to join a collaborative team that provides technical assistance across multiple offices. This role involves a mix of in-person and remote support, working closely with non-technical stakeholders. If you enjoy problem-solving and delivering exceptional service, this position offers a great opportunity to make an impact.

Key Responsibilities

- Respond to helpdesk tickets and calls for all offices.
- Provide IT support via phone, email, remote connection, and in person.
- Diagnose and resolve hardware/software issues for desktops, laptops, printers, and peripherals.
- Install and configure software and hardware.
- Troubleshoot and document issues related to Windows, Office 365, company-specific applications, and network connectivity.
- Track equipment assignments and maintain accurate records in inventory systems.
- Set up and support PCs, monitors, printers, VOIP phones, and other shared equipment.
- Coordinate IT onboarding for new employees.


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