IT Production Controls Manager
2 weeks ago
Apply locations Saint John time type Full time posted on Posted Yesterday job requisition id R125511
The IT Production Controls Manager oversees several key functions within the IT department that enable the delivery of a high-quality service to our clients. The IT Production Controls Manager will own the creation and fulfillment of IT processes/procedures, including Asset, Change, Problem, and Major Incident Management, in coordination with ITIL best practices. The IT Production Controls Manager is also responsible for establishing, measuring and reporting on Key Performance Indicators (KPIs) related to Change, Problem, Asset Management, and delivery of these services. Reporting to the Director, IT Service and Operations, the IT Production Controls Manager must be effective at leading cross-functional teams in a fast-paced environment and have solid understanding of ITIL best practices.
What we offer:
- Work environment – Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
- Hybrid work model – Allows for a blend of in-office and work-from-home days
- Competitive compensation – Includes a parking allowance
- Flexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
- Wellness support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
- Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation-matching program
Your Responsibilities:
- Oversee ITSM processes including: Problem Management, Change Management, Major Incident Management, and Configuration Management
- Oversee problem records to ensure coordination of resolving parties, effective communication to stakeholders and post-incident reviews
- Plays a key role in the IT vendor management program working with software and hardware vendors by providing licensing information. This role is responsible for providing all required information to new and existing vendors
- Be accountable for the transition of projects into operations; ensuring that all required tasks and approval gates are successfully completed before new products and systems are accepted into the operational environment.
- Ensure that regular and accurate management reporting on IT Change and Problem records are provided to IT Senior Management. Responsible for continuous improvement IT change management process
- Responsible for how assets are managed and the processes that are used to manage the assets. Also responsible for identifying potential areas for service improvement and presenting to IT Management Team
- Provide team feedback and develop action plans to remediate issues, identify processes and skills required for continuous improvements in knowledge
- Maintain a strong understanding of the business and what impacts decisions can have on operations
- Encourage an environment that fosters continuous improvement in service management processes
- Support the supply management team in SOW, SLA and OLA negotiations, as it relates to Software licenses and Hardware purchases
Your Skills:
- Strong leadership skills
- Excellent written and oral communication skills with exceptional customer service
- Ability to present ideas in business-friendly and user-friendly language
- Highly self-motivated and directed
- Proven analytical, evaluative, and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Exceptional customer service orientation
Your Experience:
- University degree in the field of Computer Science, Information Technology, Information Systems or equivalent
- Minimum of 10 years related work experience
- Minimum 3 years of management experience
Job Requirements - Work Experience
Information Technology, Management
Job Requirements - Education
Bachelors: Information Technology
Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.
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