Technician, Maintenance Quality Assurance

Job Summary

Reporting to the Manager, Maintenance Quality Assurance, this position supports Porter Airlines’ Approved Maintenance Organization (AMO) by performing functions related to the Maintenance Quality Assurance Audit Program for the AMO, and by participating in the company Safety Management System.

Duties & Responsibilities

- Design Audit Checklists: Design and develop detailed audit checklists encompassing all applicable functions and elements under Canadian Aviation Regulations (CARs) and Porter Airlines’ approved company manuals, including all functions related to contracted external organizations.

- Ensure IOSA Conformance: Ensure checklists are in conformance with any applicable IOSA Standards and Recommended Practices (ISARPs).

- Internal Audit Planning / Conduct: Engage in the planning of internal audits encompassing all functions and elements necessary to confirm compliance with applicable regulations and approved manuals.

- External Audit Planning / Conduct: Engage in the planning of external audits of contracted organizations including but not limited to maintenance arrangements, manufacturers, suppliers, and overhaul/repair facilities, etc.

- Audit Follow-up / Closure: Review and/or recommend corrective action plans (CAPs), audit sample dispositions, and process improvements. Ensure audit progress is conducted in a timely fashion, including follow-ups for CAP effectiveness, and to final audit closure.

- Corporate Policy Compliance: Adhere to all processes and procedures outlined in Porter’s Corporate Operations Manual, SMS Manual and Audit Manual.

- Inter-Departmental Teamwork: Engage in Maintenance Quality Assurance team meetings and Quarterly “All Teams” meetings. Engage in various inter-departmental team meetings as may be required.

- SMS Investigations: Conduct SMS investigations including root cause analysis and the development of corrective action plans (after internal training has been provided).

- SMS Participation: Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply with, and promote the Company Safety Policy.

- Other: Other tasks as assigned.

Behavioural Competencies

- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

- Teamwork: Working collaboratively with others to achieve organizational goals.

- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

- Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

- 2+ years of aviation QA experience, with applicable training certification/s while working in an AMO or MRO environment.

- Post‑secondary education in an aviation related field, or equivalent education / experience.

- Knowledge of TCCA’s Canadian Aviation Regulations (CARs) is required.

- Knowledge of FAA’s Federal Aviation Regulations (FARs) is required.

- Knowledge/experience in AMOS maintenance software is a key asset.

- Familiarity with various Technical Data sources (AMM, AIPC, CMM, MTCM) is a key asset.

- Knowledge/experience in IOSA auditing principles and ISARPs is a key asset.

- Excellent time management, written and verbal communication skills; keen attention to detail.

- Impartiality, integrity, tenacity, diplomacy and self‑reliance are key attributes.

- Ability to obtain and maintain necessary airport security clearance.

- Must maintain a valid passport and be able to travel (Canada and USA) when required.

Location

Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-Onsite

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.

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