Data Analyst, BizOps

Data Analyst, BizOps Main locations: Quebec, Quebec, CA Job Type: Full-time Workplace type: Hybrid Offer number: 5236 EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks. Since our beginnings in 1985, diversity has been one of EXFO's core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose: to ensure the connected world meets the highest expectations, to bring together people, communities and businesses. Performance Analytics Specialist (BizOps) Role Mission: As part of the Organizational Transformation Group, you will lead the implementation, maintenance, and evolution of operational and strategic performance indicators that enable EXFO to measure itself in a context of organizational transformation, sustainable performance, and team alignment around common goals. You will work closely with the Director of the Value Management Office (VMO), and your main responsibilities will include: Indicator Governance Define and maintain a governance framework for performance indicators. Collaborate with teams across departments to implement relevant and useful metrics. Ensure consistency, validity, and reliability of measurements. Develop dynamic dashboards or other tools leveraging modern methods (e.g., generative AI) to visualize indicator trends and support decision-making. Automation and Optimization Automate data flows between various information systems. Develop real-time visualization solutions and proactive alerts. Implement methods to make indicators accessible, understandable, and actionable. Analysis and Continuous Improvement Produce predictive analyses on the evolution of key indicators. Identify trends in performance data. Recommend continuous improvements to measurement systems. Profile Sought Education Degree in Data Science, Statistics, Business Analytics, or Engineering. Professional Experience 3-5 years of experience in data analysis, business intelligence, or performance management. Experience in continuous improvement, organizational transformation, or consulting. Experience in system automation and integration. Experience in a technology company is an asset. Technical Skills Excellent SQL knowledge and data modeling. Experience in developing and automating data pipelines (Airflow, dbt, Talend, Azure Data Factory or equivalents). Knowledge of cloud environments (Azure, AWS, GCP) and modern architectures (Data Lake, Data Warehouse, streaming). Programming in Python (ETL, API integration, automation). Proficiency in Excel and BI tools (Power BI, Tableau, Qlik). Good practices in data governance, quality, and security. Familiarity with Lean, Agile, SAFe, and OKR methodologies. Behavioral Skills Autonomy and sense of responsibility. Ability to simplify complex concepts and engage teams around measurement. Influential leadership and ability to support team development. Strong analytical and synthesis skills. Critical thinking, analytical rigor, and collaborative mindset. Strong attention to detail in data management and interpretation. Languages French and English EXFO is an equal opportunity employerDiversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our DEI Statement. For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement. Do you have questions about this career opportunity or our hiring process? Contact us at careers@exfo.com or, if you are applying for a job located in Mexico, at mexico-careers@exfo.com. Thank you for your interest in EXFO