Field Tech Analyst

2 weeks ago

Quebec City, Canada NTT DATA Full time

We are currently seeking a
**Field Tech Analyst** to join our team in
**Calgary, AB**.

**Responsibilities**
- Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues.
- Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks.
- Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff.
- Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management.
- Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention.
- Ensure all tickets are resolved within documented service levels.
- Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs.
- Possess excellent presentation, verbal communication and written skills.
- Provide technology refresh support as needed.
- All other tasks as assigned.

**Qualifications**
- 5+ years of experience with end user support & desktop support.
- 5+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager & Admin Commands.

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.**

INDHCLSMC

  • Analyste M365

    2 weeks ago

    Quebec City, Canada Tetra Tech Full time

    **Propulsez votre carrière chez Tetra Tech!** Chef de file mondial en services de génie-conseil et ingénierie, nous offrons une culture d’entreprise conviviale et inclusive aux membres de notre belle équipe, afin de les aider à s’accomplir. Chez Tetra Tech, nos gens, c’est notre force : nous comptons plus de 28 000 employé(e)s partout dans le...

  • Analyste de Données

    2 weeks ago

    Quebec City, Canada Tetra Tech Full time

    **Propulsez votre carrière chez Tetra Tech!** Chef de file mondial en services de génie-conseil et ingénierie, nous offrons une culture d’entreprise conviviale et inclusive aux membres de notre belle équipe, afin de les aider à s’accomplir. Chez Tetra Tech, nos gens, c’est notre force : nous comptons plus de 28 000 employé(e)s partout dans le...

  • Bilingual Field Technical Analyst, Eastern

    2 days ago

    Quebec City, Canada CSN Collision Centres Full time

    The Bilingual Field Technical Analyst - Eastern Canada (assisting with Ontario, Quebec, and Atlantic licensees) is a point of contact for technical & KPI analysis for CSN Field Operations Team within Eastern Canada, defined by the General Manager - Eastern Canada (GM - EC). The position reports directly to the GM - EC and will work with other Field...

  • Financial Analyst

    1 week ago

    Quebec City, Canada IG Gestion de patrimoine Full time

    IG Gestion de patrimoine is the leading firm in our industry in the tri-county area. We're proud to have a 4.4 Glassdoor rating. We're now hiring a talented Financial Analyst to join the Example Co. team. If you're eager for your next challenge, Example Co. is a great place to grow your career. You'll be glad you applied to IG Gestion de...

  • Analyste Spécialisé en Informatique/ Specialized

    2 weeks ago

    Quebec City, Canada Ungava Tulattavik Health Center Full time

    Overview: English message will follow Le Centre de santé Tulattavik de L’Ungava est situé à Kuujjuaq. Il dispense l’ensemble des services de santé et services sociaux dans la partie est du Nunavik. Il dessert sept communautés Inuites avec autant de CLSC, un centre pour personnes âgées et un centre hospitalier à Kuujjuaq. Il emploie environ...

  • Restaurant Tech Field Account Executive — Quebec City

    4 weeks ago

    Quebec, Canada Lightspeed Full time

    A tech company in Quebec City is seeking a Field Account Executive to manage the full sales cycle. Responsibilities include lead generation, client meetings, and closing deals. The ideal candidate will have strong knowledge of sales processes, bilingual communication skills, and the ability to work independently in a flexible environment. Join a dynamic team...

  • Restaurant Tech Field Account Executive — Quebec City

    4 weeks ago

    Quebec, Canada Lightspeed Full time

    A tech company in Quebec City is seeking a Field Account Executive to manage the full sales cycle. Responsibilities include lead generation, client meetings, and closing deals. The ideal candidate will have strong knowledge of sales processes, bilingual communication skills, and the ability to work independently in a flexible environment. Join a dynamic team...

  • Business Development Representative

    4 weeks ago

    Quebec, Canada Field Effect Software Inc. Full time

    Are you a driven and ambitious professional eager to kickstart or accelerate your career in sales? Field Effect, a dynamic cybersecurity scale‑up, is growing and continuously seeking for Business Development Representative (BDR) in Canada to help us drive new business for our Managed Detection & Response solution and build lasting relationships with...

  • Business Development Representative

    3 weeks ago

    Quebec, Canada Field Effect Software Inc. Full time

    Are you a driven and ambitious professional eager to kickstart or accelerate your career in sales? Field Effect, a dynamic cybersecurity scale‑up, is growing and continuously seeking for Business Development Representative (BDR) in Canada to help us drive new business for our Managed Detection & Response solution and build lasting relationships with...

  • Deskside Support L1

    2 weeks ago

    Quebec City, Canada Field Tech Service Limited Full time

    We are Know anyone who might be interested? We have full-time IT - L1 Deskside support opportunities available in Quebec City office. If you're not currently looking for a change, please Like, Comment, or Share to help spread the word. Immediate joiner are warmly welcome **Job Type**: Freelance Pay: $3,000.00-$3,500.00 per month Application deadline:...