Product Owner

Who we are

mobileLIVE is one of the fastest-growing IT Services and Consulting companies in Canada and serves some of the most iconic brands, including Google, Loblaws, Staples, Telus, Bell, Rogers, CIBC, BMO, CMLS, Fossil, Fitbit and more.

Over the last decade, we have achieved 100% client retention and earned more than 20 notable industry recognition. This reflects our reliability in delivering what we promise and the quality we bring to every engagement.

Join our growth-driven culture and help us lead, innovate, and simplify. We are looking for a team members who embody our values:

- Empathetic - we listen, we understand, and are considerate of everyone

- Persevering - we don't give up on challenges or people and go all the way

- Inclusive - we value everyone and their perspectives

- Reliable - we deliver what we promise, and more

- Innovative - we make things better than they were yesterday

The role

As the Product Owner, Digital Serve and Support, you will lead the end-to-end delivery, evolution, and optimization of digital products and services that transform customer self-serve and support experiences. You will champion digital-first strategies, leverage new technologies to enhance customer experience and operational efficiency, and foster a culture of value-focused and modern way of working across cross-functional teams.

You will

- Lead the end-to-end project delivery across Digital Serve & Support product portfolio: Manage the lifecycle of product from ideation, discovery, design, deployment, and launch to ongoing optimization. Ensure alignment with business objectives and digital-first strategies.

- Digital Product Enablement: Drive the adoption and integration of AI solutions to enhance customer experience, operational efficiency, and product innovation.

- Strategic Planning & Execution: Develop and execute digital product strategies, leveraging data analytics, market research, and customer insights to inform decision-making and prioritize initiatives.

- Stakeholder Engagement & Change Management: Build strong relationships with business leaders, application owners, and technical teams. Facilitate alignment, manage change, and ensure successful adoption of digital-first standards.

- Cross-Functional Leadership: Drive cross-functional collaboration by influencing stakeholders, aligning priorities, and prompting a value-focused agile approach to product delivery.

- Communications & Influence: Effectively communicate product vision, strategy, and progress to stakeholders at all levels. Advocate for customers and ensure transparency in decision-making.

- Continuous Improvement: Monitor product performance using key metrics (e.g., containment rate, digital adoption, DAC), identify opportunities for enhancement, and drive iterative improvements.

Who you are

- Bachelor’s Degree in Computer Science or related field or equivalent in experience

- 4+ years of experience in Agile product delivery and experience in waterfall delivery

- Understanding of software engineering practices, object oriented analysis & design, design patterns and system logic

- Familiarity with the end to end processes of the ecommerce, self service, and retail systems

- Experience with breaking down the customer journey and the agent journey, and implementing process improvements to those journeys

- Familiarity and ability to work with amending inventory and order management systems, including making recommendations in process improvements

- Demonstrated strong technical judgment in conjunction with passionate customer-focus

- Excellent verbal and written communication skills

What to expect

- Purposeful Work: autonomy, resources, and time you need to do what matters for our clients and most importantly - you

- Positive Environment: recognition coupled with a flexible environment that celebrates diversity, inclusivity and encourages everyone to achieve their best

- Growth & Development: opportunities to grow professionally and personally through mentorship, training, and development programs

- Transparency & Trust: direction, purpose, mission, and expectations are never a secret; you will always know where you stand as well as where you are going

- Exclusive Perks: discounts on shopping, the gym, insurance, mobile phone plans, not to mention an office smoothie bar and enough coffee to make you vibrate

- Meaningful Benefits: life happens. You will get health, dental, vision, disability, travel insurance, and much more all covered by us

- Unforgettable Events: team bonding, BBQs, office lunches (pizza, always pizza), gala dinners, and any other excuse to have fun

Inclusion and equal opportunity employment

mobileLIVE is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status, or any other legally-protected factors. Disability-related accommodation during the application process is available upon request.

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