Principal Journey Manager and Experience Researcher
2 weeks ago
Principal Experience Researcher and Journey Manager (Canada | Remote)
Overview
We are seeking a Principal Experience Researcher and Journey Manager to join Autodesk's Growth Experience and Technology (GET) organization. This role reports to the Manager, Journey Management and Discovery Research, and involves ensuring seamless customer experiences across the entire customer lifecycle through collaboration with cross-functional teams.
Responsibilities
- Create and maintain comprehensive end-to-end customer journeys with key insights and metrics.
- Lead discovery research throughout the product development lifecycle.
- Analyze complex data from various sources to inform business impact and measure outcomes.
- Map persona-based journeys, identifying critical moments and touchpoints.
- Utilize diverse research methods, including usability studies, interviews, surveys, and analytics.
- Present research findings clearly to varied audiences, including executives.
- Collaborate within our Journey Management platform to connect insights with user journeys.
- Facilitate workshops to translate insights into actionable product improvements.
- Lead AI-assisted research initiatives, integrating generative AI tools.
- Share findings with the broader research community and promote research-driven product development.
- Ensure research insights translate into industry-leading products and services.
- Measure research effectiveness against business impact and collaborate with cross-functional teams to monitor experience metrics.
Minimum Qualifications
- Experience in creating validated customer journeys from diverse sources.
- Active maintenance and updating of journeys with new insights and metrics.
- Facilitation skills for decision-making around experience improvements.
- Partnership with product and design teams to support execution and implementation.
Additional Information
Autodesk fosters a culture of innovation and inclusion. We offer competitive salaries, benefits, and opportunities to work on impactful projects. Join us to help shape the future of design and manufacturing.
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AMER - Canada - Ontario - Toronto - University Ave Autodesk Full time $111,200 - $152,900 per yearJob Requisition ID # 25WD90947We are looking for a Principal Journey Manager and Experience Researcher, reporting to the Manager, Journey Management and Discovery Research within Autodesk's Growth Experience and Technology (GET) organization. Our team ensures delivery of a seamless experience across the full customer life cycle, End-to-End as well as...
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Toronto, Canada Autodesk, Inc. Full timePrincipal Experience Researcher and Journey Manager (Canada | Remote)OverviewWe are seeking a Principal Experience Researcher and Journey Manager to join Autodesk's Growth Experience and Technology (GET) organization. This role reports to the Manager, Journey Management and Discovery Research, and involves ensuring seamless customer experiences across the...
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Toronto, Canada Autodesk, Inc. Full timePrincipal Experience Researcher and Journey Manager (Canada | Remote) Overview We are seeking a Principal Experience Researcher and Journey Manager to join Autodesk's Growth Experience and Technology (GET) organization. This role reports to the Manager, Journey Management and Discovery Research, and involves ensuring seamless customer experiences across the...
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Toronto, Canada Autodesk Full timePrincipal Journey Manager and Experience Researcher (Canada | Remote) Join to apply for the Principal Journey Manager and Experience Researcher (Canada | Remote) role at Autodesk. We are looking for a Principal Journey Manager and Experience Researcher, reporting to the Manager, Journey Management and Discovery Research within Autodesk's Growth Experience...
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Toronto, Canada Autodesk Full timePrincipal Journey Manager and Experience Researcher (Canada | Remote) Join to apply for the Principal Journey Manager and Experience Researcher (Canada | Remote) role at Autodesk . We are looking for a Principal Journey Manager and Experience Researcher, reporting to the Manager, Journey Management and Discovery Research within Autodesk's Growth Experience...
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Remote Principal Experience Researcher
4 weeks ago
Toronto, Canada Autodesk Full timeA leading technology company is seeking a Principal Experience Researcher and Journey Manager in Toronto. This role involves creating user journeys, conducting research, and supporting strategic decision-making using advanced research methods. The ideal candidate will collaborate across multiple teams and utilize AI tools to improve customer experiences. A...
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Remote Principal Experience Researcher
4 weeks ago
Toronto, Canada Autodesk Full timeA leading technology company is seeking a Principal Experience Researcher and Journey Manager in Toronto. This role involves creating user journeys, conducting research, and supporting strategic decision-making using advanced research methods. The ideal candidate will collaborate across multiple teams and utilize AI tools to improve customer experiences. A...
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Toronto, Canada Autodesk, Inc. Full timePrincipal Experience Researcher and Journey Manager (Canada | Remote) Apply locations: AMER - Canada - Ontario - Toronto - University Ave; AMER - Canada - Quebec - Montreal - 10 Rue Duke; AMER - Canada - British Columbia - Offsite/Home Job posted on: Posted Yesterday Job Requisition ID: 25WD90947 The French translation can be found below! Position Overview...
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Toronto, Canada Autodesk, Inc. Full timePrincipal Experience Researcher and Journey Manager (Canada | Remote) Apply locations: AMER - Canada - Ontario - Toronto - University Ave; AMER - Canada - Quebec - Montreal - 10 Rue Duke; AMER - Canada - British Columbia - Offsite/Home Job posted on: Posted Yesterday Job Requisition ID: 25WD90947 The French translation can be found below! Position...
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Toronto, Canada Autodesk, Inc. Full timePrincipal Experience Researcher and Journey Manager (Canada | Remote) Apply locations: AMER - Canada - Ontario - Toronto - University Ave; AMER - Canada - Quebec - Montreal - 10 Rue Duke; AMER - Canada - British Columbia - Offsite/Home Job posted on: Posted Yesterday Job Requisition ID: 25WD90947 The French translation can be found below! Position Overview...
