Field Service Technician

The primary function of the Field Service Technician is to provide responsive service, ensuring the reliable and efficient operation of industrial air compressors. Building strong relationships with customers located in the Cariboo/Northern BC region is a key aspect of this role.

This opportunity is perfect for candidates with previous experience as a Service Technician or similar role. Prior compressed air knowledge is an asset, but we will provide all necessary training to become a factory-certified Ingersoll Rand Technician. To be successful, one must possess strong mechanical/electrical aptitude, a positive team-focused attitude, exceptional customer service and communication skills, and the ability to work independently while providing consistent high-quality detailed work.

Continuous opportunities to develop valuable technical skills are provided through on-the-job experiences and other training resources within the company. If you're a friendly, customer-service oriented person who enjoys solving problems and is willing to go the extra mile to ensure customer satisfaction, we'd love to discuss this rewarding career opportunity further.

The remuneration package includes:
- Competitive wage and performance bonuses
- Eligibility for banked time off, allowing you to earn extra days off
- Bonuses for completing factory technical training courses
- Per diem when traveling
- Tool and boot allowance
- Company service vehicle
- Fleet fuel/maintenance card
- Tablet computer
- Mobile phone

A comprehensive benefits package is also offered, including:
- Paid time off for vacation and sick days
- Extended medical, dental, and vision coverage
- Life and disability insurance
- Employee assistance program
- Educational assistance program for courses related to your employment
- Company matching pension plan
- Flex/wellness plan (can be used for gym memberships, fitness courses, and equipment)

Responsibilities include:
- Equipment installations and start-ups, preventive maintenance, diagnostic inspections, and repair of compressed air equipment to ensure equipment meets operating and quality standards
- Creating a friendly and inviting working environment
- Effective communication with customers and coworkers, both verbal and written
- Maintaining rapport with customers by addressing complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements
- Recommending required parts and services to customers and assisting with follow-up to successfully acquire customer approval
- Working with internal teams to obtain required parts and materials
- Adhering to safety standards and procedures in continuously changing working environments
- Daily travel to customer sites in the Cariboo/Northern BC region, with occasional travel to surrounding areas
- Rotation-based on-call service, with occasional after-hours call-outs
- Comprehension of electrical wiring schematics and diagrams for all equipment
- Accurately documenting service and installation activities by completing work orders, maintenance checklists, and daily time sheets
- Promoting all company products, services, and solutions, such as equipment, system accessories, planned maintenance, diagnostics, audits, and leak detection. The ability to communicate value and increase customers' awareness of how these items can benefit their operations is essential.

Key qualifications for this role include:
- High school diploma; post-secondary education and/or related technical training and experience are preferred
- Previous industrial air compressor service experience is an asset, but suitable candidates will be trained
- Applicants with mechanical, millwright, HVAC, electrical/electronics, and compressed natural gas experience will receive special consideration
- Basic knowledge of AC/DC circuits, wiring diagrams/schematics, motors/controls, PLCs, HVAC, electricity, controls, refrigeration systems, and/or refrigerant certification is preferred
- A high level of integrity and ethical values is essential
- Strong motivation to stay updated with the latest in compressed air innovation and concepts is required
- Use of precision measuring tools for diagnostic trouble shooting of compressed air equipment
- Comprehension of all operations and parts manuals associated with all equipment
- Operating knowledge of Microsoft Office software and proficiency with laptops and hand-held computers and devices (iPhone, iPad)
- Candidates must have their own set of standard tools; all other specialty and diagnostic tools will be supplied by the company
- This position requires working in diverse conditions, including but not limited to: mechanical equipment rooms with exposure to noisy operating equipment, hot and cold weather conditions, equipment with risk of electrical shock (high voltage), and the use of ladders and aerial platforms
- Regular use of hands, fingers, walking, stooping, reaching, lifting, and kneeling is required; consistent use of arms and legs with full range of motion and exerting push and pull forces is also necessary
- Employees may regularly lift or move up to 25 lbs, frequently lift and/or move up to 50 lbs, and occasionally lift and/or move more than 75 lbs
- Adherence to all associated Workplace Health and Safety Program Standards and PPE requirements is mandatory, which may include being clean-shaven for some customer sites
- No criminal record
- Valid Class 5 Driver's License with no major traffic violations, suspensions, or DUI's in the previous 5 years; driver's abstract required
- Training is comprised of job shadowing, hands-on field work, online training, and formal classroom training
- Travel to Ingersoll Rand's corporate training facility in the USA is periodically required
- Valid Canadian passport with the ability to travel across Canada and the US
- Wiseworth Canada Industries Ltd. is an alcohol- and drug-free workplace
- This position is based remotely out of the Cariboo region of BC

Why Choose Wiseworth Canada:
Wiseworth Canada Industries Ltd. is a leading company in the air compressor industry, specializing in sales and services. As the largest provider in Western Canada, we are proud to be the master distributor for Ingersoll Rand compressed air products, parts, and services. Our extensive reach covers Alberta, British Columbia, as well as the Northwest and Yukon Territories.

At Wiseworth, we foster a culture of respect, integrity, and teamwork, which enables us to attract and retain top talent. We provide a positive workplace environment that encourages enthusiasm, innovation, and accountability among our employees. By prioritizing these values, we ensure that our customers receive the highest level of service and expertise in the air compressor industry.

Ingersoll Rand is a globally recognized brand known for its excellence in compressed air products and innovative solutions. Through our longstanding partnership with Ingersoll Rand, we have established ourselves as the preferred supplier in our industry. We are honored to have been named the Top Ingersoll Rand Distributor in North America. Additionally, we have received the Consumer Choice Award for Business Excellence, securing the position of Top Air Compressor Service Provider for the 10th consecutive year. These achievements reflect our dedication to delivering exceptional products and services to our customers.

As a Wiseworth Canada employee, you will enjoy:
- Employment stability
- Positive work-life balance
- Opportunities for career growth and advancement
- Competitive compensation package worthy of your experience
- Ongoing training and development
- Engaged leadership focused on continuous improvement
- Company-wide commitment to workplace safety

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