Global Head of Control Centres

2 weeks ago

Langley, British Columbia, Canada RES Full time
Do you want to work to make Power for Good?

We're the world's largest independent renewable energy company. We're guided by a simple yet powerful vision: to create a future where everyone has access to affordable, zero carbon energy.

We know that achieving our ambitions would be impossible without our people. Because we're tackling some of the world's toughest problems, we need the very best people to help us. They're our most important asset so that's why we continually invest in them.

RES is a family with a diverse workforce, and we are dedicated to the personal professional growth of our people, no matter what stage of their career they're at. We can promise you rewarding work which makes a real impact, the chance to learn from inspiring colleagues from across a growing, global network and opportunities to grow personally and professionally.

Our competitive package offers a wide range of benefits and rewards.

Job Purpose

This role will manage a portfolio of Control Centres to provide services to our Asset Management and O&M businesses, as well as directly to external customers. The individual will need to ensure the Control Centre service is robust, high quality, responsive, cost efficient, and scalable. The individual will also need to lead on the creation of a new Control Centre facility in Albacete.

Organisational Context

The role reports to the Global Director of Operational Support & Innovation within the global Services business. The individual will work closely with P&L technology leaders, regional leads and support functions.

Key Accountabilities

1. Create and implement a strategy to steer and prioritise the evolution of the Control Centre services through a process of Continuous Improvement as well as identifying and enacting step-changes in service delivery.
2. Ensure the portfolio of Control Centres is well suited to meet the needs of the business, develop the range of services provided, rationalise the location of Control Centres to ensure we're delivering services at the right price.
3. Expand the existing Control Centre facility in Albacete, overseeing the build out of the physical space, the establishment of more robust communications networks, the hiring of a larger team, and the creation of a set of safe working procedures, to provide services to assets within Spain as well as in other markets.
4. Understand what excellence looks like in the eyes of our customers as well as our internal Asset Management and O&M teams, set common metrics and targets to measure excellence, and drive the team to meet targets.
5. Build and manage a globally distributed team to deliver Control Centre services with a consistent culture of quality and excellence.
6. Put in place an effective system of governance to ensure quality and consistency in service delivery while managing risks.
7. Understand the regulatory drivers affecting the delivery of Control Centre services.
8. Set and manage the budget to deliver a cost-effective service.
9. Drive standardisation and integration between facilities.
10. Develop and manage a clear service offering, pricing, pitch book, and other materials to communicate with stakeholders, and work with Business Development to respond to tenders.
11. Raise the profile of Control Centre services internally and externally in liaison with Marketing, Comms, and Business Development teams.
12. Prepare regular reports for the OS&I and Services management team, including a set of relevant KPIs.
13. Ensure compliance with RES procedures and safe systems of work as well as grid network system operators' regulations and requirements.

Knowledge & Skills

1. Displays high operational and commercial understanding and change management.
2. Excellent written and verbal communication skills that are delivered appropriately to different audiences.
3. Commercial & operational understanding in renewable energy.
4. Business & financial management.
5. English and Spanish speaker.
6. Demonstrable competency in setting up teams with successful operational results.
7. Able to inspire, lead and motivate high performing multi-disciplinary global teams.
8. Strategic acumen and strong results and execution orientation.
9. Able to drive change through an organisation.
10. Collaborative approach.
11. Able to balance need for speed with desire to take holistic approach and bring people on board.
12. Agile in a rapidly changing market and comfortable taking calculated risks.
13. Engenders alignment, sets and communicates clear priorities and meet deadlines.

Experience

1. Experience of working in a Control Centre.
2. Experience of continuous improvement and process development.
3. Experience in managing a team working in shift patterns.
4. Experience of working across borders and cultures.
5. Experienced in leading organisational change, motivating and inspiring staff.
6. Experience of working in the renewable energy sector.

Qualifications

1. Qualifications in engineering or related fields would be an advantage.

At RES we celebrate difference as we know it makes our company a great place to work. Encouraging applicants with different backgrounds, ideas and points of view, we create teams who work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, marital status, parental status, education, social background and life experience of our people.

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