Account Manager

Job Description

Sagen is Canada’s leading private mortgage insurance company making home ownership more accessible to first time homebuyers. For the past 30 years we have been focused on being the most trusted partner for lenders and brokers.

Our expertise in superior customer service, thought leadership, and industry knowledge has allowed us to be a driving force for our most important stakeholder, our valued customers. Our best-in-class team across the country work tirelessly to make every deal the most important deal. We are 100% Canadian-owned and believe in helping all Canadians achieve their dream of homeownership.

Sagen’s collaborative culture inspires our people to be authentic and curious while pursuing excellence in what they do.

Ready to make an impact?

Sagen is looking for an Account Manager - Kitchener, Waterloo, Guelph & Cambridge to support the VP, Regional Sales, Central Canada, who brings an ability to naturally and proactively establish connections to optimize the customer experience. As an Account Manager, you are a seasoned and motivated sales professional whose ongoing objective is to collaborate with our team and customers to increase market share and achieve personal and company success.

Key Responsibilities:

- Maintain exceptional customer relationships through the development and execution of sales and marketing strategies that support the needs of your customers to help them grow their business.
- Develop a deep understanding of your customers to ensure business development opportunities are being maximized.
- Collaborate with internal partners to ensure alignment of customer needs to maximize customer satisfaction.

Customer Events:

- Oversee various customer events in collaboration with your leader, regional team and the Business Development Leaders to create strong, in-depth relationship with our customers.
- Attend Industry events to support our customers and build strong, lasting relationships.

Data and Product Insights:

- In collaboration with the Analytics and Insights team review data to support your territory growth and the performance of your customers.
- Use data to enhance and validate your territory strategies.
- Maintain in-depth knowledge of Sagen’s products and services to support your customers and provide an excellent customer experience.
- Continually collaborate with the Underwriting team to ensure understanding of policies and guidelines.

Sales Training and Development:

- Identify and respond to customer training needs to create greater clarity and understanding of various Mortgage Insurance policies, products and services.

Requirements:

- Proven experience being in a proactive customer-facing position
- University degree, preferably in business
- Minimum 3 years sales experience in the financial services industry (preferably mortgage lending)
- In-depth knowledge of sales techniques and customer management (sales methodology - relationship & value add selling)
- Strong communication, negotiation, interpersonal, presentation and computer skills
- Ability to deliver results with minimum supervision, in a fast-paced environment
- Organizational skills, problem solving, and analytical skills are key for success
- Travel required within the territory.
- Must be a self-starter and results oriented with the ability to work both independently and within a team setting
- Demonstrated analytical and problem-solving skills
- Ability to thrive in a constantly changing environment and perform well in a high-volume environment.

What's In It for you

Diversity and Inclusion:

At Sagen, we are committed to building a diverse and inclusive workplace, as evidenced by our partnerships with the Canadian Centre for Diversity and Inclusion (CCDI) and Black Mentorship Inc. We strive to create a sense of belonging where all employees, from every background and ability, are welcomed, respected, and empowered to be their authentic selves.

Throughout the selection and hiring process, we encourage candidates to request accommodation to meet their individual needs.

#J-18808-Ljbffr