Manager, Camp Operations

The Manager, Camp Operations oversees the logistics, planning, promotion, execution, and administration of Whitecaps FC’s Camps portfolio. This role ensures camps deliver premium soccer experiences for players and families while driving efficiency and growth across all markets. A strong administrator and planner with proven experience in camps or youth recreational programming, the Manager plays a central role in ensuring excellence at every stage of the camp experience. Responsibilities: The duties of this position include but are not limited to: - General Duties - Provide general administrative and operational support for department initiatives such as the Whitecaps FC Academy Showcase, Academy Talent ID Camps, and other youth programming events. - Contribute to cross-departmental projects that align with the overall growth and success of Youth Programs. - Work collaboratively with internal departments (Marketing, Communications, Equipment, Finance, etc.) to align on planning and execution. - Collaborate with the Manager, Content & Marketing for Youth Programs to ensure successful promotion of sales initiatives and social media campaigns for all camps. - Finance & Administration - Support budget development and financial planning for the camps portfolio. - Track expenses, reconcile invoices, and oversee all camp-related financial administration. - Ensure compliance with financial policies and procedures in collaboration with the Finance team. - Staff Management - Support the hiring, onboarding, scheduling, and administration of Youth Development Coaches working in camps. - Oversee payroll processes for camp staff, ensuring accuracy and compliance with finance requirements. - Provide direction and support to sessional coaches, ensuring alignment with club values and premium member service standards. - Camp Operations & Logistics - Lead all planning, scheduling, and execution of Whitecaps FC Camps across multiple markets. - Manage the registration system for all camps, ensuring accuracy of player data, rosters, and reporting. - Provide registration lists, grouping lists, and skills challenge documentation prior to the start of camps. - Oversee daily in-season administration of player rosters, registration updates, and communications. - Support the training of all staff involved in camp delivery, with a specific focus on leading the camp check-in/check-out process. - Book, manage, and track facilities for camps, including invoice reconciliation with facility providers. - Coordinate travel bookings for staff traveling to deliver camps across the national network. - Develop and refine processes, templates, and tools to maximize efficiency and consistency across the camp portfolio. - Coordinate ordering and distribution of player apparel, uniforms, and giveaways in collaboration with the Equipment & Apparel Coordinator. - Ensure all camps are delivered to the highest operational and technical standards, in alignment with the Whitecaps FC Way. - Communications & Member Services - Lead all communications to players and parents before, during, and after camp delivery. - Ensure all correspondence is professional, accurate, and timely, reinforcing Whitecaps FC’s commitment to premium member services. - Provide responsive and professional support to participants, families, and community partners. - Partnerships & Community Relations - Manage relationships with community clubs, partner organizations, and facility providers involved in the camps portfolio. - Administer partnership agreements, ensuring all Whitecaps FC deliverables are met while supporting partner needs. - Scholarship program lead: handle communication of available scholarships to partner clubs and administer the scholarship process with recipients. - Growth & Program Development - Continuously assess and enhance the camps portfolio to maximize growth, reach, and member experience. - Research best practices in soccer camp delivery and incorporate innovative methods into programming. - Identify opportunities for innovation, improvement, and expansion of programming. - Monitor participant feedback and implement improvements to elevate the overall quality of camp operations. Qualifications: - Legal authorization to work in Canada - Post-secondary education in Sports Management, Business Administration, Event Management or a related field - At least 2-3 years of experience in event coordination, administrations and operations, preferably in a sports or youth programming, or a fast pace related field - Proficiency in Microsoft Office Suite and experience with CRM systems - Ability and flexibility to travel to various locations around lower mainland as required The Club Vancouver Whitecaps FC is the longest-running professional soccer club in Canada and the United States. Since its inaugural season in 1974, the club has united generations of loyal fans in British Columbia and beyond. With academies in eight out of ten provinces, a network of partner clubs, and hundreds of camps and clinics every year, Whitecaps FC provide a foundation for Canada’s soccer future. We are also strongly committed to providing opportunities to Canadian athletes, both male and female, with the largest soccer development structure in Canada. This includes academy programs in eight of ten provinces across the country. In addition to building a winning team on and off the pitch, the Club places great importance in giving back to our community, harnessing the power of sport to create a stronger, more equitable & inclusive society through three key community goals: helping meet critical needs, using soccer to build life skills and creating soccer participation opportunities in Indigenous communities. Vancouver Whitecaps FC believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. This includes but is not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People & Culture department. We thank all applicants for their interest, however, only those selected for further consideration will be contacted. No recruiters or agencies, please. "Within these walls, you are welcomed, accepted, and respected. Here, no matter who you are or where you come from, you are home. And you’re part of the team regardless of your age, sex, sexual orientation, gender identity or expression, race, marital or family status, disability, or religious belief or non-belief. All we ask is that you be ethical and inclusive in all that you do. Be respectful of all players, fans, and staff, and remember to cheer loudest for the ones wearing the blue and white. Go ‘Caps" #J-18808-Ljbffr