IT Operations, Senior Specialist

2 weeks ago

Ottawa, Ontario, Canada Interac Corp. Full time
IT Operations, Senior Specialist

Apply locations Toronto time type Full time posted on Posted 30+ Days Ago job requisition id REQ-1304

IT Operations, Senior Specialist

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that's not all. Whether we're leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you.

The Sr. IT Operations Specialist will report to the Leader, Problem & Change Management and will be responsible for the successful transition of projects, new products, and new functionality from Build into Operate state, collaborating closely with the IT Operations team, to ensure that the organization has the necessary people, processes, tools and measurements in place to support mission critical payment services.

This will include aligning with the project stakeholders to provide effective project delivery governance in a time-sensitive, fast-paced environment requiring proactive thought leadership and diligence to prioritize and complete tasks effectively and independently. Using the ITIL service management framework and Agile methodologies, this role will ensure that all aspects of the transition are executed smoothly, on time, and within budget, minimizing disruption to ongoing operations.

You'll be responsible for:

1. Defining and enforcing Enterprise Operational Readiness requirements, facilitate and review project artifacts, and ensure adherence to established standards throughout the Operational Readiness process.
2. Effectively communicating with stakeholders, manage risks, provide training, evaluate tools, design workflows for operating models, and support continual improvement initiatives.
3. Leveraging your technical experience and excellent communication skills to ensure successful project implementation and enhanced customer experience.
4. Independently defining and ensuring adherence to Enterprise Operational Readiness requirements based on project implementation scope throughout the Operational Readiness process.
5. Thriving on facilitating, reviewing, and ensuring proper completion of project artifacts (in alignment with established standards), along with their collection, sharing and archival for the purposes of service operational support, risk, audit, privacy, security, testing capacity planning, etc.
6. Establishing close relationships with project team stakeholders, control function stakeholders, and technical teams will be highly valued. You will ensure that requirements and mandated processes are understood and managed with effective communication, making you an important part of our team.
7. Ensuring that project implementation stakeholders clearly define and understand roles and responsibilities by mapping them to other relevant processes such as IT Infrastructure Library (ITIL) Change & Incident Management through regular collaboration and training.
8. Identifying all residual risks and communicating them for acknowledgement by appropriate management personnel for mitigation.
9. Improving customer experience by delivering communications and training sessions to project teams and other stakeholders comprising small to large groups regularly to facilitate their capability to execute the requirements for the Enterprise Operational Readiness phase of the project delivery framework.
10. Designing operational workflows that map out various operating models and rules of engagement between multiple stakeholders.

You bring:

1. Excellent Communication: You can articulate requirements to management and project stakeholders with strong verbal and written skills.
2. Technical Experience: Minimum 5 years in enterprise IT service delivery operations; 3+ years with ITSM workflows (ServiceNow or equivalent).
3. Technical Knowledge: Understanding computer architectures, cloud technologies (private, public, hybrid), and payment systems, including infrastructure, application operations, gateways, processing protocols, and compliance requirements.
4. Project Management: Ability to manage multiple assignments independently, prioritize effectively, and meet strict deadlines.
5. Customer Service: Demonstrated excellent customer service skills.
6. Analytical Skills: Proficient in MS Excel for pivot tables, macros, and data analysis; skilled in creating PowerPoint presentations with graphics and charts.
7. Collaboration and Training: Experience building relationships with stakeholders and delivering training sessions.
8. Risk Management: Ability to identify and communicate residual risks for management mitigation.
9. Process Improvement: Experience with continuous improvement initiatives within ServiceNow.
10. Educational Background: Postsecondary education or equivalent industry experience; ITIL Foundation and Scrum certification is an asset.
11. Must be eligible to work for Interac Corp. in Canada in a Full Time Capacity.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

- 5-year employment verification;
- Canadian criminal record check;
- Education verification;
- Canadian ID cross-check;
- Public safety verification; and
- Credit inquiry;
- Social Media check.

How we work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

Connection: You're surrounded by talented people every day who are driven by their passion of a common goal.

Core Values: They define us. Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you.

About Us

About Interac Corp.

Interac empowers Canadians to transact digitally with confidence by providing payment and value exchange services. In helping to develop the future of money and data in Canada, security is the core of everything we do. We help keep Canadian customers safe and secure when transacting. With nearly 300 financial institutions connected to our network, Canadians choose Interac products over 20 million times a day on average to exchange money. Interac champions workplace culture, community, and corporate citizenship. We are proud to be one of Canada's leading and most trusted financial brands.

For more information, visit In The Know.

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