Regional Manager – Drive Growth, Lead Teams, Shape Customer Experience

2 weeks ago

Winnipeg, Canada Kaizen Lab Inc. Full time

About the Role

As a Regional Manager, you’ll lead multiple branch offices to deliver exceptional customer experiences, achieve sales goals, and ensure operational excellence. You’ll work closely with senior leadership to align strategies, coach teams, and foster a culture of service and growth. This role requires regular travel within the region of Winnipeg (St. Norbert), Niverville and Ste. Agathe.

What You’ll Do

- Lead Sales & Growth: Drive regional sales plans, set branch goals, and support training to keep teams sharp and competitive.

- Elevate Customer Experience: Champion service standards that create loyal, lasting relationships.

- Optimize Operations: Ensure compliance, streamline processes, and conduct audits for consistency across branches.

- Build Strong Teams: Recruit, train, and retain top talent while planning for future leadership needs.

- Communicate & Collaborate: Keep branches aligned with company objectives through clear, consistent communication.

Why Join Us?

- Impact & Leadership: Play a key role in shaping the success of multiple branches and driving regional growth.

- People-First Culture: Work in an environment that values collaboration, innovation, and professional development.

- Career Growth: Opportunities to advance and expand your leadership skills within a growing organization.

- Competitive Rewards: Enjoy a comprehensive total compensation package.

What We’re Looking For

- Proven leadership in multi‑location management.

- Strong sales and customer service expertise.

- A proven track record of strong performance in driving performance and meeting KPIs, coupled with successful and consistent organizational development history.

- Proven track record of building talent. Able to balance the need for delivering a creative experience and a profitable result.

- Bachelor’s degree, diploma in business admin, or other education and relevant experience an asset.

- CAIB designation an asset.

- Ability to coach, motivate, and develop teams.

- Excellent communication and organizational skills.

- Willingness to travel within the region.

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