Client Services Associate

Who we are:

Harbourfront Wealth is a dynamic industry leader specializing in financial services and wealth management. We are a fast-growing CIRO registered securities dealer with over 10 billion in assets. The firm provides financial services and holistic wealth management solutions for mid to high-net-worth individuals. At Harbourfront Wealth, our core values start with the belief that great people make great companies. Our head office is in downtown Vancouver with over 43 branches across Canada.

Career opportunity:

We currently have a career opportunity for a Bilingual Client Service Associate, Advisor Support (French). This role is a hybrid position based out of our Vancouver office. We are looking for a highly motivated, high performing, results driven candidate who will report to the Manager, Advisor Support. This highly motivated candidate must take personal responsibility for building solid relationships and must have a passion for providing high quality customer service.

You will be responsible for:

- Acting as the subject matter expert on Custodian (NBIN) back-office processes & platforms
- Acting as the subject matter expert on all day-to-day services for client related inquiries: such as deposits, withdrawals, transfers, internal Harbourfront systems and provide demos as required
- Pivoting between multiple priorities and urgent tasks
- Monitoring all designated mailboxes for incoming inquiries
- Providing professional, timely, and accurate responses to inquiries, following established SLAs
- Conducting follow-ups and provide status updates, following established SLAs
- Escalating pending inquiries as necessary, following established protocols
- Scheduling meetings with NBIN to expedite resolution for outstanding requests
- Liaising with internal teams and/or external vendors, as necessary, to complete all service inquiries
- Identify and assessing patterns within the Advisor Support department
- Conducting training for advisory teams
- Closing all completed ticket items in a timely manner
- Keeping up to date with corporate and industry changes, including implementing internal changes, as necessary, to further improve service levels
- Participating in team meetings to address ongoing processing issues and make improvements
- Seeking advisory branch feedback to help improve services
- Assisting special projects and other internal departments, as necessary, to help maintain adequate servicing across the firm
- Other duties, as assigned

The ideal candidate for this position has:

- Fluency in both English and French is required for this role
- Previous knowledge of National Bank Independent Network back-office process and various applications
- 2-5 years of administrative experience, back-office experience in a CIRO firm environment is strongly preferred
- Thorough knowledge of securities/CIRO industry operational processes, internal procedures/products, various registered and non-registered account types, documentation requirements on account opening, and systems an asset
- Excellent verbal and written communication skills
- Proficiency with MS Office applications
- Strong analytical skills with attention to detail
- Demonstrated ability to prioritize, multitask, work within time constraints and follow-up
- Demonstrated ability to work in a high volume and time-demanding environment
- Demonstrated ability to learn quickly, retain information, achieve results, and thrives within a fast-paced environment
- Strong analytical, problem-solving, and organizational skills

Salary Range: $55,000.00 to $60,000.00 per annum (actual salary offered will be commensurate with education, experience, and internal parity).

Diversity and Inclusion

Diversity is an important value to us. We are committed to providing equal opportunities in employment and to providing a workplace which is free from discrimination and harassment. This means that all job applicants and employees will receive equal treatment regardless of race, colour, ethnic or national origins, sex, marital status, disability, age, sexual orientation, religion, or belief.