Quality Manager

4 weeks ago

Windsor, Canada Hearn Industrial Services Full time

Quality Manager – Hearn Industrial Services – Windsor, ON

Location: 2480 Seminole St, Windsor, ON N8Y 1X3

Job Overview

The Quality Manager is responsible for leading the company’s quality assurance and compliance programs to ensure all services, processes, and deliverables meet customer, regulatory, and company standards. This role oversees site quality engineers and quality systems, manages internal and external audits, and drives continuous improvement initiatives to enhance operational performance and customer satisfaction within Hearn Industrial Services.

Responsibilities and Duties

Quality Management System (QMS)

- Develop, implement, and maintain company-wide Quality Management System in alignment with ISO/IATF and customer-specific requirements.

- Create, implement, and maintain document management strategies.

- Ensure document control, process standardization, and consistent adherence to quality procedures.

- Coordinate management reviews and lead corrective/ preventative actions process.

Audits & Compliance

- Plan, schedule, and oversee internal quality audits.

- Lead customer and third-party audits, ensuring timely closure of findings.

- Maintain compliance with safety, environmental, and customer standards.

Customer Quality Interface

- Manage customer scorecards (Super G) and 8D responses.

- Collaborate with Operations, Engineering, and Project Management to ensure timely and effective resolution of customer concerns.

Quality Engineering & Support

- Support new project launches through quality plan creation (PFMEA, Control Plans, Inspection Instructions).

- Collaborate with Engineering on process validation and process capability analysis.

Training & Development

- Ensure corporate and operations teams are properly trained in quality procedures.

- Partner with Training & Development team to integrate standards into onboarding and training processes.

- Monitor root cause and corrective action activities for internal and external issues.

- Identify and implement improvement projects to reduce rework, fallout, and waste.

- Track and drive improvements in key quality KPIs (PPM, audit findings, customer complaints).

Reporting & Metrics

- Develop and maintain quality dashboard and reports for leadership review.

- Monitor and report key metrics such as customer scorecards, internal fallout rates, audit findings, training and compliance rates, and corrective action status.

- Present regular quality performance summaries to senior leadership.

Qualifications

- 7+ years of experience in Quality Management, preferably in automotive or 3PL/manufacturing environments.

- Strong knowledge of ISO 9001 and/or IATF 16949 standards.

- Experience with PPAP, FMEA, Control Plans, and 8D methodologies.

- Previous supervisory or leadership experience required.

- Excellent problem-solving, analytical, and data-driven decision-making ability.

- Effective communicator with both internal teams and customers.

- Strong knowledge of Microsoft applications such as Word, Excel, and Power Point.

- Education: A bachelor's degree in quality management, industrial engineering, Advanced degrees or certifications in quality management such as Six Sigma, Lean, ISO would be an asset.

Job Type: Full-time

Pay: $90,000.00-$110,000.00 per year

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