Catering Sales Manager

Coast Edmonton Plaza Hotel by APA, Edmonton, Alberta, Canada

Job Description

Posted Friday, February 21, 2025 at 10:00 AM

Your company, your values, your career

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability,and the growth and development of our Ambassadors.

The Catering Sales Manager will support the hotel's strategic plan by providing superior customer service and selling services and products that maximize hotel revenues.

Responsibilities:

• Completes all catering related administration accurately and with appropriate detail

• Responds to all Meeting/Event enquiries within same day received

• Drafts correspondence, prepares proposals and contracts

• Monitors and completes catering contracts, including guarantees, amendments, rooming lists, cut-off dates, deposits and final payments when required.

• Monitors and manages group sales contracts, including guarantees, amendments, rooming lists, cut-off dates, deposits and final payments when required

• Ensures timely processing and documentation of records for customer relationship management initiatives including detailing and updating client files and sales activities, utilizing the company assigned automation tool: Delphi

• Ensures that function set-up meets or exceeds client expectations by working closely with each group’s meeting planner to determine their need for meeting rooms, food & beverage, and AV equipment requirements

• Maximizes revenue for hotel through effective yielding of meeting space, ensuring that the best use of space is sold for each event and through effective up-selling

• Participates in active prospecting and the re-booking of events

• Attends weekly meetings to review event BEOs to ensure client’s requirements are communicated accurately to Banquets and the Kitchen

• Participates in site inspections, client appointments, client events as needed to increase market share

• Works with the Executive Chef to establish, design and price menu options for clients

• Completes other duties as assigned

Skills/Knowledge/Experience:

• Bachelor’s Degree or Diploma in Hospitality preferred or equivalent combination of education and experience

• 1-2 years of experience in Catering or Banquets

• Self-motivated, driven team player with demonstrated organizational and interpersonal skills

• Demonstrated ability to work in a fast paced, multi-tasking, multi-functional team environment

• Demonstrated superior customer service philosophy

• Excellent presentation and communication skills

• Intermediate level technical skills in MS Office, with working knowledge of Delphi a definite asset

• Knowledge of wine and food pairing as well as food costing

• Knowledge of Food & Beverage preparation techniques, health department rules and regulations, liquor laws and regulations

• Ability to read and interpret documents such as catering contracts, brochures, price lists, policy manuals, etc.

• Ability to prospect and qualify clients

• Proficient in the selling of guest rooms, function space and public outlets and be able to articulate clearly to clients

• Knowledge of food & beverages costs, labor and hotel operations

• Exemplifies Coast’s core values and enjoys working in a culture of accountability

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities& more

Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST

Coast Edmonton Plaza Hotel by APA, Edmonton, Alberta, Canada

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