Product Operations Specialist

6 days ago


Richmond, Canada UniUni Full time

UniUniis a fast-growinglogisticstechnology company transforming last-mile delivery for the e-commerce industry. Our platforms empower drivers, warehouse teams, and clients tooperatewith speed, visibility, and reliability across a North American network. As we continue to expand, we are seeking aProduct Operations Specialistto help bring our internal tools and delivery apps closer to the people who use them every day.

About the role

- As a Product Operations Specialist, you’ll serve as the critical link between our Product teams and the frontline users of our platforms and applications — including UniUni’s operations staff and delivery drivers. You will support two core product lines: Unimap, our centralized operations management system, and the UniUni Driver App, used daily by drivers to complete delivery routes.

- Your job will be to help ensure new features and tools are understood, adopted, and continuously improved through real feedback from the field.

What you'll do

Training and Enablement

- Prepare training materials, user guides, and SOPs ahead of product or feature launches.

- Organize and deliver product training sessions for warehouse teams, station managers and drivers - onsite and remotely.

- Act as a go-to resource during the first days after new feature releases.

User Feedback and Insights

- Collect structured feedback from frontline staff and drivers regarding new features, workflows, and usability issues.

- Observe how tools are used in real operational settings and identify improvement opportunities

- Work closely with Product Managers and Designers to inform future iterations based on user input.

Cross-Functional Support

- Collaborate with Operations, QA, and Product team to ensure alignment between real-world workflows and system design.

- Participate in feature brainstorming sessions, sharing frontline insights to help guide product decisions.

Qualifications

What We’re Looking For

- 1–3 years of experience in operations, logistics, training, or product support roles—ideally in a fast-paced tech or logistics company.

- Comfortable traveling and spending time onsite in warehouse and delivery environments.

- Excellent communication and presentation skills; able to explain technical concepts to non-technical users.

- Self-starter with a strong sense of ownership and a proactive, collaborative mindset.

- Quick learner with high curiosity and eagerness to understand how product and operations work together.

Nice to Have

- Familiarity with delivery operations, warehouse systems, or mobile apps for logistics.

- Experience working with product or UX teams.

- Multilingual (English + Chinese or Spanish) is a strong asset.

The pay range for this role is:

55,000 - 75,000 CAD per year (Remote (Canada))

#J-18808-Ljbffr



  • Richmond, Canada UniUni Full time

    About UniUniUniUni is a fast-growing logistics technology company transforming last-mile delivery for the e-commerce industry. Our platforms empower drivers, warehouse teams, and clients to operate with speed, visibility, and reliability across a North American network. As we continue to expand, we are seeking a Product Operations Specialist to help...


  • Richmond, British Columbia, Canada UniUni Full time

    About UniUniUniUni is a fast-growing logistics technology company transforming last-mile delivery for the e-commerce industry. Our platforms empower drivers, warehouse teams, and clients to operate with speed, visibility, and reliability across a North American network. As we continue to expand, we are seeking a Product Operations Specialist to help bring...


  • Richmond, Canada UniUni Full time

    UniUniis a fast-growinglogisticstechnology company transforming last-mile delivery for the e-commerce industry. Our platforms empower drivers, warehouse teams, and clients tooperatewith speed, visibility, and reliability across a North American network. As we continue to expand, we are seeking aProduct Operations Specialistto help bring our internal tools...

  • Customer Service

    7 days ago


    Richmond Hill, Canada Window Door Specialist Full time

    Located in Richmond Hill, Ontario; The Window and Door Specialist have been providing top quality windows and doors in the GTA for over 35 years. The Window & Door Specialist’s core values are “Honesty, Integrity, and Trust”. As a member of our team you will exemplify those values while providing top notch product knowledge and customer service to...


  • Richmond, Canada UniUni Full time

    A logistics technology company in Richmond is seeking a Product Operations Specialist to bridge the gap between product teams and users. The role involves preparing training materials, collecting user feedback, and collaborating cross-functionally to improve operational workflows. Ideal candidates should have 1–3 years of experience in a logistics or tech...


  • Richmond, Canada UniUni Full time

    A logistics technology company in Richmond is seeking a Product Operations Specialist to bridge the gap between product teams and users. The role involves preparing training materials, collecting user feedback, and collaborating cross-functionally to improve operational workflows. Ideal candidates should have 1–3 years of experience in a logistics or tech...


  • Richmond, Canada 雄獅旅遊 Full time

    Join Lion Travel — Connect the World, Share the Culture! With 40+ years of experience and 36 global offices, Lion Travel is Taiwan’s leading travel brand, serving over one million travelers each year. We're now growing in Canada and seeking passionate, culturally fluent Travel Product Specialist to help create travel experiences for the global Chinese...


  • Richmond Hill, Canada CrimsonLogic Pte Ltd Full time

    **Our Employee Value Proposition** **Advancing our People.** **Advancing our World.** At CrimsonLogic, we put your Career and Well-being first. We are committed to advancing your career through a full spectrum of professional Development programs with the support of a strong Total Rewards philosophy that focus on your well-being. We believe that by...


  • Richmond, Canada UniUni (Uni Express Inc.) Full time

    **Job Title**:Operations Support Specialist **Location**: Flexible (Canada or United States) **Employment Type**: Full-Time **Travel**:Up to 90%. Required to have valid entry to the United States. **Job Summary**: We are actively recruiting for multiple Operations Support Specialists to bolster our operations teams across several North American...

  • Product Ops

    2 days ago


    Richmond, Canada UniUni Full time

    A logistics technology company is seeking a Product Operations Specialist in Richmond to link product teams with frontline users. Responsibilities include preparing training materials, organizing training sessions, collecting feedback on new features, and collaborating with multiple teams. Ideal candidates have 1-3 years of experience in operations or...