WFM AI and Analytics Manager
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
Key Responsibilities
- Lead the WFM AI, insights, and analytics roadmap
- Own data sourcing, connectivity, quality, governance, and transformation
- Integrate insights across WFM and enterprise data sources
- Partner with business, data, technology, HR, Finance, and Operations
- Lead, coach, and develop the accountable team
Requirements:
- Undergraduate degree or equivalent experience
- Five or more years in WFM technology, analytics, or related fields
- Hands-on AWS AI, cloud analytics, or contact centre technology experience
- Experience with NICE, Verint, Amazon Connect, or comparable platforms
- Knowledge of SQL, Python, data pipelines, APIs, and governance Bring WFM leadership, AWS AI experience, and workforce analytics expertise to TD’s Toronto team and measurable operational outcomes.
-
WFM AI and Analytics Manager
1 week ago
Toronto, ON, Toronto Census Division, ON; Ontario, Canada TD Bank Group Full-timeLead WFM AI capabilities and analytics at TD in Toronto, connecting AWS expertise with workforce insights and operational decision-making. The work combines WFM platforms, AWS AI capabilities, workforce data, and analytics. Lead the WFM AI, insights, and analytics roadmap Own data sourcing, connectivity, quality, governance, and transformation Integrate...
-
Manager, Analytics and Insights
2 days ago
Toronto, ON, Canada TD Full-timeWork Location: Montréal, Quebec, CanadaHours: 35Line of Business: Analytics, Insights, & Artificial IntelligencePay Details: 94 000 $/$94,000 - 132 700 $/$132,700 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD....
-
Manager, Analytics and Insights
2 days ago
Toronto, ON, Toronto Census Division, ON; Ontario, Canada TD Full-timeWork Location: Montréal, Quebec, Canada Hours: 35 Line of Business: Analytics, Insights, & Artificial Intelligence Pay Details: 94 000 $/$94,000 - 132 700 $/$132,700 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience...
-
AI-Driven Analytics Engineering Manager
18 hours ago
Toronto, ON, Canada Canadian Tire Financial Services Full-time $79,000 - $131,000 ContractCanadian Tire Financial Services in Toronto is seeking a hands-on Manager, Analytics Engineering to lead the modernization of our data platform from Hadoop to Azure. You will build reusable, AI-enabled migration frameworks that accelerate workload assessment, code conversion, testing, and documentation with automated reconciliation and human approval for...
-
Engineering Manager, Data AI
4 days ago
Toronto, ON, Canada McCain Foods Full-time $102,700 - $137,000 ContractPosition Title: Engineering Manager, Data AI & Analytics Position Type: Regular - Full-Time Requisition ID: 42289 About The Role Reporting to the Director of Platform Engineering, Data AI & Analytics, the Data Engineer Manager leads and develops a team of Data Engineers while remaining hands‑on in the delivery of scalable, high‑quality data solutions....
-
Manager, WFM AI Capabilities, Insights
6 days ago
Toronto, ON, Canada TD Bank Group Full-time €97,000 - €137,000 ContractWork Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: TD General Pay Details: $96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been...
-
Data Engineering Manager — Remote
18 hours ago
Toronto, ON, Canada Commonsku-1 Full-time €212,000 - €240,000 Contractcommonsku is hiring an Engineering Manager, Data to lead our Data team in building reliable data pipelines, delivering actionable reporting, and guiding technical strategy. You’ll collaborate with Product Management, Design, Customer Success, and other engineering groups in a high-trust environment. You’ll mentor data engineers and analysts, set data...
-
Senior Manager, AI-Driven Credit Risk Analytics
18 hours ago
Toronto, ON, Canada EQ Bank Full-time €120,000 - €170,000 ContractEQ Bank is hiring a Senior Manager, Risk Analytics, Models & Insights to lead the development, enhancement, and governance of enterprise credit risk models. You will support AIRB and IFRS 9 model life cycles, deliver risk insights to senior management, and drive analytics across the bank. You will mentor teams, champion AI-enabled analytics, and ensure...
-
Director Advanced Analytics
2 days ago
Toronto, ON, Canada Manulife Financial Corporation Full-timeThe Opportunity The Director of Data Science will lead Manulife's Model Risk Management team in validating AI and Machine Learning models, ensuring they meet the highest standards of accuracy and reliability. This role will also oversee a dedicated team of data scientists who support other group functions such as HR, IT, finance, actuarial, risk, legal, and...
-
Senior Manager, AI-Driven Credit Risk Analytics
18 hours ago
Toronto, ON, Toronto Census Division, ON; Ontario, Canada EQ Bank Full-timeEQ Bank is hiring a Senior Manager, Risk Analytics, Models & Insights to lead the development, enhancement, and governance of enterprise credit risk models. You will support AIRB and IFRS 9 model life cycles, deliver risk insights to senior management, and drive analytics across the bank. You will mentor teams, champion AI-enabled analytics, and ensure...