WFM AI and Analytics Manager

1 week ago
Toronto ON, Toronto Census Division, ON; Ontario, Canada TD Bank Group Full-time
Lead WFM AI capabilities and analytics at TD in Toronto, connecting AWS expertise with workforce insights and operational decision-making. The work combines WFM platforms, AWS AI capabilities, workforce data, and analytics. Lead the WFM AI, insights, and analytics roadmap Own data sourcing, connectivity, quality, governance, and transformation Integrate insights across WFM and enterprise data sources Partner with business, data, technology, HR, Finance, and Operations Undergraduate degree or equivalent experience Five or more years in WFM technology, analytics, or related fields Hands-on AWS AI, cloud analytics, or contact centre technology experience Knowledge of SQL, Python, data pipelines, APIs, and governance Bring WFM leadership, AWS AI experience, and workforce analytics expertise to TD’s Toronto team and measurable operational outcomes. #

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