Hospital and Community Relations Manager

Description

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.

For over 25 years, we have dedicated every day to the happiness of retirees.

Human Focus – Creativity - Excellence

We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today

Mission

The Hospital & Community Relations Manager is responsible for building strong relationships with local hospital staff and community partners to promote the company's as a plausible retirement living option for aging seniors. The Manager is regarded as a trusted advisor and provides information to assist community partners or seniors and their families when making the decision to move into Retirement Living.

The Hospital & Community Relations Manager is responsible for developing, managing, and implementing community relations strategies for the purpose of gaining referrals and community awareness. In addition, the Manager may or in partnership with the Health and Wellness Manager will support Discharge Planners and Social Workers by providing same day assessment services and advice to direct prospective residents/family members to the Revera residence best suited for their specific needs.

The Manager demonstrates passion for seniors, exceptional customer service, and the ability to help community partners, residents and or families navigate the complex world of retirement.

Key Outcomes

- Increased referrals and occupancy

- Stronger relationships with local hospitals and community partners

- Expedited initial assessment of potential residents

Key Responsibilities

- Responsible for building all relationships within the Hospital and greater community including those with Hospital and Foundation Executives, Social Workers, Nurses and all other groups within the hospital and community.

- Support Discharge Planners and Social Workers by providing same day assessment services and advice to direct prospective residents/family members to the residence best suited for their specific needs.

- Keep informed of the events/trade shows/activities going on at the hospital and in the community and bring opportunities forward to the Regional team and Sites.

- Bring forward ideas for seminars/learning sessions/clinics to the Regional team and sites and will ultimately plan these events to take place within the residences.

- Build relationships with many municipal/provincial/federal agencies, foundations, or groups in the GTA area and work with these groups to gain referrals and community awareness, allow them to display their collateral at our residences and become a trusted advisor when it comes to providing answers to many commonly asked questions by seniors and their families about Retirement Living.

- Conduct a thorough discovery process to be able to direct potential new residents to the appropriate Retirement Community.

- Maintain, update, and grow the Yardi referral sources database.

- Partners with Sales Consultant to facilitate a seamless transition for potential residents and a positive integration in their supportive residence.

- Uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in the company’s Code of Conduct;

- Other related duties as assigned;

Required Education, Credentials and Experience

- Minimum of five (5) years of relevant experience preferred

- Must be proactive and self-disciplined with strong organizational skills

- Must have a high degree of interpersonal skill which would enable the incumbent to deal successfully with clients, community and agency contacts

- Must demonstrate strong written and verbal communication skills

- Creative, outgoing and energetic personality

- Must have empathy for, and an understanding of, the needs of seniors

- Strong computer skills, technology savvy and comfortable using Microsoft Office and a CRM system

- Strong group presentation skills

- Retirement Industry experience/knowledge is an asset

Salary Range: $75,000-$85,000 plus bonus

Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.

Actual compensation will be determined based on relevant factors such as skills, experience, location, and internal equity, and is expected to fall within the posted range.

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