Command Center Operator
2 weeks ago
Compensation: this role has an hourly rate of between $21-23/hour, depending on experience.
Location & Hours
- Location: Unit 14, 10672 46 ST SE, Calgary AB
- Shifts Available: Day Shift (7AM - 7PM MST) & Night Shift (7PM - 7AM MST).
- Rotating shifts of 12 hours on a 4 days on and 4 days off schedule.
- Job stability Our company was deemed an essential service and we were lucky to continue to serve our communities during the pandemic. Our company is continuing to grow year over year, and we have exciting expansion plans for the future including our Calgary location
- Extended health and dental benefits, including RRSP Matching, Employee Family & Assistance Program, and a Monthly-Profit Sharing Bonus.
- Bonus Stat Holiday – Boxing Day.
- Learning and development opportunities to grow within the business (including paid training both internal and external).
- Fun-loving team environment with various company events (team outings, virtual gaming, pub nights, spirit weeks, community involvement/volunteer activities, etc.)
- Ability to make an impact – we welcome your ideas and love when our team members get to see their initiatives come to fruition.
- You have a voice. We empower our people to bring forward their suggestions.
- We have a strong brand reputation, and people are proud to work for a place that is a staple in our communities.
Job Description
CORE TASKS AND RESPONSIBILITIES
- Monitoring and dispatching on alarm events.
- Monitoring and dispatching on live crime in progress via video.
- Respond accordingly to all ULC Fire monitoring accounts.
- Notifying emergency contacts of alarm signals and or video events.
- Handling incoming and outbound calls.
- Data entry of new accounts and updates and other administration duties.
- Dispatching after hour emergency technicians.
- Adhering to established departmental procedures and Municipal, Provincial, National and Industry Standards.
- Providing guidance, analyzing information, determining important details, prioritizing and resolving issues, including helping customers with their alarm systems.
*Please note: this is not an exhaustive list and other responsibilities may be required.
Minimum Requirements
- At least 1-year prior experience in a Security Command Center or Emergency Dispatch Call Center.
- High School Diploma required.
- Typing Speed: 45 WPM (minimum).
- Proficiency using computers and relevant systems such as Microsoft Office and experience with security software platforms.
- Strong customer service and professional communication skills (both written and verbal).
- Ability to stay alert during all hours of the night, remain calm under pressure, and manage high-stress situations.
- Effective team player who can thrive in a fast-paced environment.
- Strong multitasking, prioritization, and attention to detail.
- Positive attitude, self-motivated, with excellent judgment and decision-making abilities.
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