Junior AI Specialist – Contact Center

6 days ago


Calgary, Alberta, Canada Activeo North America Full time

Activeo is a consulting and technology company specializing in Contact Centre and Customer Experience solutions. Activeo Started in 1993 in France, we gradually expanded to 7 other countries and recently expanded operations in North America. We are a team of dedicated and passionate individuals who aim to deliver state-of-the-art solutions.

We also take pride in helping our clients solve their Customer Service and Customer Experience projects/challenges thanks to our unique combination of consulting and technical skills. We are now actively looking for talented individuals to join this fast-growing team in Canada.

This opportunity is for a Junior Conversation AI Specialist for Contact Centre and Customer Experience

solutions. You will get to experience delivering new AI-driven solutions for contact centers to improve the customer experience of our clients. You will be working with a passionate engineering team in Canada with the ongoing Contact Center projects while you learn new AI-driven solutions. If you are looking for an organization where you can grow and be exposed to new opportunities, you should consider this position with us.

Our Ideal Candidate:

  • Passionate about Contact Center Operations and Customer Experience
  • Eagerness to learn and grow in AI technologies and Machine Learning.
  • Eager to learn Contact Centre operations and solutions
  • Enjoys innovative thinking processes and learning new solutions.
  • DevOps and software development experience.
  • Knowledge of scripting languages such as Python, NodeJS and similar.
  • Understanding machine learning concepts and the AI lifecycle is a plus.
  • Interested in Customer Experience and how technology can improve customers' and agents' life.
  • Excellent communication skills and ability to collaborate in a team environment
  • Has a good understanding of Cloud Services. (AWS, Google Cloud, Azure)

Technology Stack (good to have):

  • Understanding of Amazon Connect and AI-driven Contact Center Solutions
  • Experience with Amazon Bedrock for Generative AI applications
  • Familiarity with AWS AI/ML Services (Amazon SageMaker, Comprehend, Transcribe, Polly, Lex, Rekognition)
  • Proficiency in AWS Serverless Computing (Lambda, DynamoDB, API Gateway, Step Functions)
  • Knowledge of AWS Infrastructure (EC2, CloudFront, S3, SNS)
  • Understanding of Conversational AI and NLP for Contact Centers

What you will get from us:

  • Attractive compensation package with medical insurance
  • Flexibility in your working hours
  • Work From Home with access to a remote working facility
  • A chance to really make a difference within the company
  • An acceleration in your career and an opportunity to grow with us

Preferred Locations: Toronto, Calgary and Vancouver.

How to Apply: Interested candidates should submit their resume via LinkedIn application.



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