Junior AI Specialist – Contact Center
6 days ago
Activeo is a consulting and technology company specializing in Contact Centre and Customer Experience solutions. Activeo Started in 1993 in France, we gradually expanded to 7 other countries and recently expanded operations in North America. We are a team of dedicated and passionate individuals who aim to deliver state-of-the-art solutions.
We also take pride in helping our clients solve their Customer Service and Customer Experience projects/challenges thanks to our unique combination of consulting and technical skills. We are now actively looking for talented individuals to join this fast-growing team in Canada.
This opportunity is for a Junior Conversation AI Specialist for Contact Centre and Customer Experience
solutions. You will get to experience delivering new AI-driven solutions for contact centers to improve the customer experience of our clients. You will be working with a passionate engineering team in Canada with the ongoing Contact Center projects while you learn new AI-driven solutions. If you are looking for an organization where you can grow and be exposed to new opportunities, you should consider this position with us.
Our Ideal Candidate:
- Passionate about Contact Center Operations and Customer Experience
- Eagerness to learn and grow in AI technologies and Machine Learning.
- Eager to learn Contact Centre operations and solutions
- Enjoys innovative thinking processes and learning new solutions.
- DevOps and software development experience.
- Knowledge of scripting languages such as Python, NodeJS and similar.
- Understanding machine learning concepts and the AI lifecycle is a plus.
- Interested in Customer Experience and how technology can improve customers' and agents' life.
- Excellent communication skills and ability to collaborate in a team environment
- Has a good understanding of Cloud Services. (AWS, Google Cloud, Azure)
Technology Stack (good to have):
- Understanding of Amazon Connect and AI-driven Contact Center Solutions
- Experience with Amazon Bedrock for Generative AI applications
- Familiarity with AWS AI/ML Services (Amazon SageMaker, Comprehend, Transcribe, Polly, Lex, Rekognition)
- Proficiency in AWS Serverless Computing (Lambda, DynamoDB, API Gateway, Step Functions)
- Knowledge of AWS Infrastructure (EC2, CloudFront, S3, SNS)
- Understanding of Conversational AI and NLP for Contact Centers
What you will get from us:
- Attractive compensation package with medical insurance
- Flexibility in your working hours
- Work From Home with access to a remote working facility
- A chance to really make a difference within the company
- An acceleration in your career and an opportunity to grow with us
Preferred Locations: Toronto, Calgary and Vancouver.
How to Apply: Interested candidates should submit their resume via LinkedIn application.
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Calgary, Alberta, Canada Activeo North America Full timeAbout Activeo North AmericaWe are a consulting and technology company specializing in Contact Centre and Customer Experience solutions.Our team of dedicated and passionate individuals aim to deliver state-of-the-art solutions for our clients.Job DescriptionThis is an exciting opportunity for a Junior Conversation AI Specialist to join our fast-growing team...
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