Service Centre Coordinator

1 week ago

Prince George, British Columbia, Canada Therapeutic Associates, Inc. Full time
When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.

Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world's most complex problems for a safer, healthier world.

About the role

On-site | Full-time

Reporting to the Regional Manager, this role is responsible for the overall operation of the new ALS Prince George service centre. This is a key position that assists the Regional Manager in the overall operation of the location with respect to client services and customer relationships.

Key Responsibilities:

- Coordinates the preparation of sampling supplies for client orders from direct requests as well as Bottle Requests via the ALS LIMS from other locations (ie Burnaby).
- Receive returned samples, re-pack as needed, and coordinate shipping (ground and/or air) to the ALS processing laboratory.
- Input shipping information, waybills, etc. for shipments into the ALS tracking system on MS-Teams or other systems including the ALS LIMS.
- Coordinate pickup of samples and/or delivery of supplies for clients as required using the ALS vehicle.
- Keep on top of supply inventory to ensure availability for client requests and work with ALS Burnaby and other locations as needed to order more stock.
- Ensure an extremely high level of customer service and professionalism is adhered to exceed client expectations.
- Relay business development opportunities and/or client concerns to the Regional Manager.
- Provide information to clients on ALS capabilities and services, where possible, and/or relay ALS Project Manager or Manager contact information for follow-up, as required.
- Develop business relationships with clients in conjunction with Management and Sales.
- Coordinate and participate in client visits as well as participate in industry and ALS organized events and organizations on behalf of ALS with Client Services, Management and/or Sales.
- Follow established Standard Operating Procedures (SOP's) for Receiving samples, preparing Bottle Requests and other Client Services activities.
- Fosters a working environment that ensures quality targets are met or exceeded.
- Ensures root cause investigations are properly conducted for corrective actions and solutions are effective.
- Keep a clean and organized working environment for efficiency and client experience.
- Ensuring that the location is controlling costs as much as possible in order to achieve financial targets.
- Complies with all internal systems and procedures of the Company.
- Act as the Safety lead for the location.
- Observe established safety regulations and comply with all ALS health and safety policies and procedures including Safe Working and Driving activities.

About you:

- Strong organizational skills.
- Ability to work independently as well as part of a team.
- Ability to work in a fast-paced environment.
- Extremely strong customer service focus.
- Excellent communication skills, written and verbal.
- Experience in training staff an asset for future growth plans.

Required Qualifications:

- Completion of post-secondary education (degree, certificate or diploma) in Science or a related discipline (preferred).
- Minimum 5 years work experience in customer service.
- Ability to learn new systems (ALS LIMS, other) and the required supplies for environmental sampling and analyses.
- First Aid Certificate or the ability to obtain one (optional).
- Valid Provincial Class 5 driver's license with clean driving history (abstract required).

Physical Demands:

- Able to lift 50lbs and carry for short distances.
- Ability to drive and load/un-load supplies and sample shipments (coolers).
- Manual dexterity to perform intricate and/or repetitive tasks.
- Wear issued personal protective equipment (PPE) such as dust masks, gloves etc., when required.
- Ability to stand for a full shift.
- Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities.

Working at ALS

Our people are our most valuable asset and drive our success at ALS.

We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you'll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

Our benefits include:

- An estimated hourly pay of $31.91 at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training.
- Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs).
- Additional vacation days for years of service.
- Business support for education or training after 9 months with the company.
- Learning & development opportunities (unlimited access to e-learnings and more).

Please note: Benefits vary based on employee status.

About ALS

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognized and valued.

Qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, genetic characteristics protected by the law. We invite resumes from all interested parties, including women, Indigenous persons, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.

#J-18808-Ljbffr

  • Service Coordinator

    2 days ago

    Prince George, British Columbia, Canada Everguard Full time

    Job Description Job Description Salary: $41K - $56K Annual Everguard Fire Equipment Inc. (Everguard) is a multi-industry fire and life safety services and solutions company with comprehensive product offerings; globally recognized product and solution partners; installation, commission, inspection, and testing services and 24/7/365 support. We are proud to...

  • Staff Speech-Language Pathologist, Child Development Centre

    2 weeks ago

    Prince George, British Columbia, Canada Speech-Language & Audiology Canada (SAC) Full time

    Staff Speech-Language Pathologist, Child Development CentreStart Date: NegotiableWages: $42.27-$52.68 per hour – $82,752 to $103,116 per year plus a 9.3% pension contributionHours: Monday to Friday 8:30-4:30 (full-time, permanent)An exciting opportunity exists for a Speech-Language Pathologist to join the team at the Child Development Centre in Prince...

  • Profit Centre Manager

    5 days ago

    Prince George, British Columbia, Canada BioPoint, Inc. Full time

    With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.At EMCO Corporation, we are committed to...

  • Profit Centre Manager

    1 day ago

    Prince George, British Columbia, Canada BioPoint, Inc. Full time

    With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.At EMCO Corporation, we are committed to...

  • Service Advisor

    1 week ago

    Prince George, British Columbia, Canada Velocity Truck Centres Canada Full time

    Take charge as our Service Advisor, driving success with quality customer service.Position: Service AdvisorPosition Type: Full time, PermanentLocation: Prince George, BC.Work Schedule: M-F (8:00am to 4:30pm)Position OverviewVelocity Truck Centre Canada, formally known as First Truck Centre, is looking for a Service Advisor in our Prince George dealership....

  • Healthcare Coordinator

    3 days ago

    Prince George, British Columbia, Canada Provincial Health Services Authority Full time

    At Provincial Health Services Authority, we're committed to making a difference in the lives of our patients and employees. As a Unit Clerk in our Oncology Clinic, you'll play a vital role in providing exceptional patient care and support.About UsWe're a leading healthcare organization with a team of dedicated professionals who share a passion for delivering...

  • Counselling Services Coordinator

    1 day ago

    Prince George, British Columbia, Canada Altea Ltd. Full time

    Altea Physiotherapy and Wellness is expanding its team to include a Registered Clinical Counsellor who can provide professional counselling services to individuals dealing with mental health concerns and life challenges. As a key member of our team, you will have the opportunity to make a positive impact in people's lives and contribute to the well-being of...

  • Profit Centre Leader

    5 days ago

    Prince George, British Columbia, Canada BioPoint, Inc. Full time

    Welcome to EMCO Corporation, a company dedicated to providing sustainable solutions to our customers and communities.We empower our team members to act like owners, striving for innovation and excellence in customer service.Key Job ResponsibilitiesThe Profit Centre Manager plays a critical role in driving business growth and success at EMCO Corporation.Key...

  • 2025-03-22) Service Advisor

    5 days ago

    Prince George, British Columbia, Canada EmergencyMD Full time

    Take charge as our Service Advisor, driving success with quality customer service.Position: Service AdvisorPosition Type: Full time, PermanentLocation: Prince George, BC.Work Schedule: M-F (8:00am to 4:30pm)Position Overview:Velocity Truck Centre Canada, formally known as First Truck Centre, is looking for a Service Advisor in our Prince George dealership....

  • Primary Care Physician for Correctional Centre

    7 days ago

    Prince George, British Columbia, Canada Provincial Health Services Authority Full time

    Job Description:We are looking for a skilled Family Medicine Specialist to join our team at the Prince George Regional Correctional Centre. As a member of the inter-professional healthcare team, you will provide high-quality care to patients in a safe and supportive environment.The ideal candidate will have experience working with patients across a broad...

  • Community Art Days Coordinator

    2 weeks ago

    Prince George, British Columbia, Canada Alliance for Arts and Culture Full time

    Two Rivers Gallery is a vital centre for visual art, in Central and Northern BC, dedicated to lifelong learning through the arts. We believe in vigorous artistic and cultural expression and offer diverse experiences for participation through our exhibitions and programs.Two Rivers Gallery, the centre for art and creativity in Northern BC, is hiring a...

  • Park Recreation Community Coordinator

    1 week ago

    Prince George, British Columbia, Canada BC Recreation and Parks Association Full time

    Title: Park Recreation Community Coordinator - Prince George (Cariboo)Play an Integral Role in Delivering Park and Recreation Experiences to our CityAbout our community:Boasting a high quality of life and standard of living, Prince George has all the amenities of a large city mixed with the friendliness and appeal of a smaller community. It is a regional...

  • Heavy Duty Truck Service Coordinator

    5 days ago

    Prince George, British Columbia, Canada EmergencyMD Full time

    **Service Advisor Role**We're looking for a skilled and customer-focused Service Advisor to join our team at Velocity Truck Centres. In this role, you'll be responsible for delivering exceptional service experiences to our customers, from welcoming and assisting them to communicating repair recommendations and maintaining accurate records.About the Job:This...

  • Only 24h Left Records, Information, and Privacy Coordinator

    4 weeks ago

    Prince George, British Columbia, Canada Regional District Of Fraser Fort George Full time

    RECORDS, INFORMATION AND PRIVACY COORDINATORThe Regional District's administrative office is located in Prince George, in North Central, BC on the unceded ancestral lands of the Lheidli T'enneh. Prince George is an urban regional centre that offers a wide range of education, health, and outdoor recreation amenities. We are a local government that delivers a...

  • Waste Diversion Coordinator

    5 days ago

    Prince George, British Columbia, Canada Regional District of Fraser - Fort George Full time

    WASTE DIVERSION COORDINATOR (Permanent, Full-Time)NATURE OF POSITION: Hiring one (1) Permanent, Full-Time position of the Waste Diversion Coordinator available in Environmental Services.The Waste Diversion Coordinator works in the Waste Diversion and Disposal section of Environmental Services. This role coordinates, plans, and implements programs and...

  • Waste Diversion Coordinator

    1 day ago

    Prince George, British Columbia, Canada Regional District Of Fraser Fort George Full time

    WASTE DIVERSION COORDINATOR (Permanent, Full-Time)NATURE OF POSITION: Hiring one (1) Permanent, Full-Time position of the Waste Diversion Coordinator available in Environmental Services.The Waste Diversion Coordinator works in the Waste Diversion and Disposal section of Environmental Services. This role coordinates, plans, and implements programs and...

  • Closing Coordinator

    2 weeks ago

    Prince George, British Columbia, Canada MCICS Full time

    OverviewClosing CoordinatorWe are in the business of home ownership and are looking for a Closing Coordinator who will find a career home with us. This non-exempt role is for someone who enjoys customer service and working in a fast-paced, team-centered environment as you will be responsible for collaborating with multiple parties to facilitate the closing...

  • Workplace Trauma Response Specialist

    2 days ago

    Prince George, British Columbia, Canada Homewood Health Centre Full time

    Company OverviewHomewood Health Centre is Canada's leader in mental health and addiction services. We offer the most comprehensive continuum of services available, redefining mental health and addiction services to help Canadians live healthier lives.Skill RequirementsA Master's degree in a related field (e.g., Social Work, Psychology, Counselling)Minimum 2...

  • Healthcare Operations Coordinator

    7 days ago

    Prince George, British Columbia, Canada First Nations Health Authority Full time

    About UsThe First Nations Health Authority is a pioneering health organization dedicated to providing culturally safe and effective primary healthcare services to First Nations communities across the North. Our team is committed to improving health outcomes through innovative approaches, strong partnerships, and a deep understanding of Indigenous ways of...

  • Clinical Services Coordinator

    3 days ago

    Prince George, British Columbia, Canada Mount Sinai Medical Center Part time

    **Job Summary:**The Mount Sinai Health System is seeking a skilled Business Associate to support the Clinical Specialty Services team. This role requires strong organizational skills, attention to detail, and excellent communication abilities.**Key Responsibilities:Maintain accurate census information, ensuring efficient patient processing.Collaborate with...