Sales Trainer

4 weeks ago

Toronto, Ontario, Canada Teleperformance Full time
Overview

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, we have developed an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

- Autonomous - We encourage and trust your decision-making skills.
- Progressive work environment - If you have skills to prove, we have all ladders for you to grow.
- Flexible - We believe in results.
- Innovative - All ideas matter.
- Inclusive - Everyone is included and everyone wins.
- We work hard and party even harder.

Annual Base Salary: CAD $51,000 with earning potential up to 5%.

We are seeking a dynamic individual with outstanding product knowledge and a passion for training on Google Ads. Candidates should possess strong business and sales acumen and be able to manage multiple projects simultaneously in a fast-paced environment. You will be responsible for managing and delivering internal training on the Google Ads product suite including Search, Display, YouTube, and Shopping - translating this knowledge into sales narratives with clients and agencies.

Benefits & Perks

- Established career path supported by self-assessments, virtual training, and guided curriculum that allows for vertical and horizontal growth through our multiple lines of business.
- Robust career path with a full development plan and the opportunity to grow in the organization.
- Paid 4 weeks training, 2 weeks leave.
- Continuous learning through progressive training that is specific to your tenure and skills.
- Competitive salary with incentive programs.
- Positive and supportive environment.
- Weekly Friday socials, trivia nights, games, and movie outings.
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule: Fixed schedule Monday to Friday 9 am to 6 pm.

Location: Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Qualifications

- BA/BS degree or equivalent practical experience.
- Minimum 1 year of training experience in a sales-driven environment (inbound or outbound).
- Extensive knowledge of Google product offerings.
- Strong interest in delivering training in a classroom and remote setting.
- Ability to speak and write English fluently and idiomatically.
- Public speaking skills.
- Desirable experience working in a structured sales environment.
- Desirable experience as a trainer.
- Desirable project management skills.

Responsibilities

- Align with the Training Manager and Google PSA managers to plan and develop product training programs based on needs analysis and new product launches.
- Ensure sales and product training are clearly defined, documented, and delivered for each role within the organization on a quarterly basis. Implement internal and external best practices into the product training to improve sales performance and profit.
- Be an Ads expert providing training (80%) and support (20%) to all roles in the project on how to implement various aspects of Google Ads to benefit the end client through increased profitability and customer satisfaction.
- Track and measure training results working with the Sales Analyst before presenting this back to the Operations Managers and Client.
- Complete at least 1 call shadow per week.
- Deliver 2 progressive trainings per week + 1 Microlearning session.
- Onboard new hire classes.
- Present training updates and insights in a weekly market WBR.
- Complete training needs analysis on a quarterly basis.

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