Ovation (High-Net-Worth) Claims Adjuster

Experience Aviva Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. The opportunity Ovation is Aviva Canada's premier high-net-worth insurance program, providing specialized protection for clients with high-value homes, vehicles, collections, and other significant assets. We are seeking an experienced Ovation (High-Net-Worth) Claims Adjuster to deliver exceptional claims experience through expert claims handling, personalized service, and a strong commitment to client care. Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds. What you’ll do
- Investigate and negotiate Ovation and RBC High New Worth / RBC Private Insurance property claims in accordance with Aviva’s standard methodologies and handling procedures
- Responsible for the issuance of payments to vendors, customer and experts
- Analyze estimates, value of claims, negotiate, and settle claims accordingly
- Interpret and apply Aviva Ovation high net worth personal policy coverage related to the loss
- Communicate policy coverage and benefits to customers
- Investigate and document cause of loss and quantum
- Review, comment on and approve vendor partner estimates for the cost of repairs or replacement of damaged or destroyed property
- Maintain relationships with internal and external partners involved in management of customer claims
- Acquire and maintain appropriate provincial adjuster licenses and align with continuing education requirements – where required
- Be responsible for the customer relationship and outcomes on claims of varying quantum and complexity
- Determine when fieldwork is required and co-ordinate the field resource required as well handle the information coming from the tasks.
- Ensure early identification and reaction to exposures, recovery opportunities during storm and disaster events
- Clear understanding of financial elements of the property claims function to ensure we remain financially strong and deliver year on year improvement in our business performance
- Maintain the accuracy and integrity of data collected in Aviva systems
- Identify and report on any suspicions of fraud or financial irregularities in line with existing internal and external requirements and procedures
- Continuous improvement of customer experience/outcomes, indemnity and expense excellence
- Measured demonstration of relevant Regulatory and Legislative compliance What you’ll bring
- Minimum 4+ years of first party claims handling experience focusing on Property Claims. Auto Claims experience is considered an asset. Adjusting licenses for Atlantic provinces is a requirement Preference will be given to candidates with prior high net worth/VIP or specialty market claims experience
- Experience using Guidewire ClaimCenter, Xactanalysis, Edjuster, Mitchell (Auto) CIP or FCIP Industry designation or other relevant professional insurance qualification
- University Degree or College Diploma or equivalent Property technical work experience
- Superior technical competence in Personal insurance Basic property claims scoping and estimating understanding/knowledge
- Strong verbal and written communication skills – ability to communicate respectfully and compassionately and listen effectively
- Computer proficiency; Excel, Word, PowerPoint, Outlook Superior analytical, problem-solving and decision-making skills
- Bilingualism in a second language is considered an asset Adjusting licenses for Quebec considered an asset What you’ll get Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Hybrid flexible work model.
- Outstanding career development opportunities.
- We’ll support your professional development education.
- Competitive vacation package with the option to purchase 5 extra days off per year.
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
- Corporate wellness programs to support our employees’ physical and mental health. This job advertisement is for an existing vacancy which has been posted both internally & externally. Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. Aviva Canada welcomes applications from all qua