2025-02-25 Regional Store Support Manager
4 weeks ago
We are seeking a positive, flexible, and reliable Regional Store Support Manager and Trainer to support the operations of our company retail locations in Lower Mainland, British Columbia.
Key Responsibilities:- Act as primary trainer in various store locations through in-person and virtual support during the onboarding of new store hires.
- Support store teams within your region with in-person, virtual, one-on-one connections to build teams up for success and retain staff.
- Coordinate with management to grow market share, improve customer experience, and drive growth.
- Assist in implementing plans to maximize sales and meet or exceed goals for all Key Performance Indicators.
- Encourage team members to participate in sales goals, contests, SPIFFS, and other incentives.
- Protect Intellectual Property and confidential information such as store sales, staff performance, compensation, and company strategies.
- Ensure adherence to company standards by enforcing The Company Policy & Procedures, Company Handbook, and embracing the Modern Store Code.
- Reduce employee turnover through in-person and virtual support in regional stores.
- Retrain employees by nurturing their potential, utilizing conflict resolution techniques, and collaborating with HR about possible issues.
- Refer employees to Human Resources for conversations regarding pay, benefits, and bonuses.
- Cultivate and grow a strong team of motivated and committed store managers who will drive sales and hit store targets.
- Exceptional communication and presentation skills with a positive attitude.
- Build strong relationships with employees and clients.
- Must be flexible and have open availability. Ability to work in a fast-paced environment individually and as part of a team.
- Strong problem identification and conflict management skills with a proven record in overcoming objections.
- Minimum 5 years of Retail Industry experience.
- Minimum 3 years of Management experience.
- Must possess a valid driver's license and vehicle to travel throughout Alberta to different locations.
- Must be located in British Columbia.
- A valid passport is required for frequent travel, which may include travel outside of Canada.
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