2025-02-25 Regional Store Support Manager

4 weeks ago


Vancouver, British Columbia, Canada Modern Beauty Full time
Regional Store Support Manager and Trainer

We are seeking a positive, flexible, and reliable Regional Store Support Manager and Trainer to support the operations of our company retail locations in Lower Mainland, British Columbia.

Key Responsibilities:
  • Act as primary trainer in various store locations through in-person and virtual support during the onboarding of new store hires.
  • Support store teams within your region with in-person, virtual, one-on-one connections to build teams up for success and retain staff.
  • Coordinate with management to grow market share, improve customer experience, and drive growth.
  • Assist in implementing plans to maximize sales and meet or exceed goals for all Key Performance Indicators.
  • Encourage team members to participate in sales goals, contests, SPIFFS, and other incentives.
  • Protect Intellectual Property and confidential information such as store sales, staff performance, compensation, and company strategies.
  • Ensure adherence to company standards by enforcing The Company Policy & Procedures, Company Handbook, and embracing the Modern Store Code.
  • Reduce employee turnover through in-person and virtual support in regional stores.
  • Retrain employees by nurturing their potential, utilizing conflict resolution techniques, and collaborating with HR about possible issues.
  • Refer employees to Human Resources for conversations regarding pay, benefits, and bonuses.
  • Cultivate and grow a strong team of motivated and committed store managers who will drive sales and hit store targets.
Requirements:
  • Exceptional communication and presentation skills with a positive attitude.
  • Build strong relationships with employees and clients.
  • Must be flexible and have open availability. Ability to work in a fast-paced environment individually and as part of a team.
  • Strong problem identification and conflict management skills with a proven record in overcoming objections.
  • Minimum 5 years of Retail Industry experience.
  • Minimum 3 years of Management experience.
  • Must possess a valid driver's license and vehicle to travel throughout Alberta to different locations.
  • Must be located in British Columbia.
  • A valid passport is required for frequent travel, which may include travel outside of Canada.


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