Office & Guest Experience Representative

Office & Guest Experience Representative

Requisition # 2526–15-2439384

Job Location Canada-British Columbia-Vancouver

Additional Location Details In-office (no remote work option)

Job Stream Customer Service / Reception

Job Type Permanent,Full-Time

Salary/Rate $51,070.00-$57,000.00/Year

Number of Positions 1

Start Date of Employment ASAP

Posting Date 10-Nov-2025

Travel Required Not Required

Educational Requirements College Diploma

Languages Required English

Job Description

What we do

At BC Children’s Hospital Foundation, we’re on a quest to ensure every kid in the province receives the best health care imaginable. As a fundraising organization, we inspire communities and people to support BC Children’s Hospital, along with its world-class research institute, mental health facility and rehabilitation center.

Our work makes a profound difference. From helping get the boldest research ideas off the ground to supporting the most advanced equipment, together we are pushing the boundaries of what’s possible in children’s health care. This is no small task - which is why we’re looking for passionate people to join our team and help propel our work forward to power the possible.

What you’ll do

Are you passionate about creating exceptional first impressions and supporting meaningful work? BC Children’s Hospital Foundation (BCCHF) is seeking a warm, professional, and highly organized Office & Guest Experience Representative to be the welcoming face of our organization. In this full-time, onsite role, you’ll be at the heart of our Donor Services team, helping to shape memorable experiences for donors, partners, and guests. If you thrive in a dynamic environment and love making people feel valued, this is your opportunity to contribute to an important cause.

In this role, you will:

- Greet donors, guests, and partners with warmth and professionalism, ensuring every visit feels special.
- Manage a busy reception desk - answering calls, directing inquiries, and coordinating visitor check-ins with care and discretion.
- Organize meeting room bookings and logistics for internal and external engagements, keeping everything running smoothly.
- Oversee mail, packages, and courier arrangements, and maintain office and kitchen supplies to support daily operations.
- Collaborate with teams across the Foundation to support donor visits, recognition events, and cross‑functional initiatives.
- Identify and implement process improvements to enhance visitor management and office efficiency.

What you bring

We understand that no single candidate will perfectly meet all the qualifications outlined for this job posting. The following highlights the qualifications we consider important.

- Certificate or diploma in a related field such as hospitality, administration or business.
- Minimum three years of experience in an administrative or receptionist role, ideally in healthcare, nonprofit, or donor‑focused settings.
- Strong working knowledge of Microsoft Office Suite, calendar tools (Outlook, Teams), and familiarity with CRM or donor management systems.
- Exceptional verbal and written communication skills, with a polished and professional demeanour.
- Excellent multitasking and organizational abilities, with a keen eye for detail and a proactive mindset.
- Proven ability to handle sensitive interactions with discretion, diplomacy, and confidentiality.
- An affinity for our values – Think Big, Step Up, and Lead with Heart.

What you can expect

Ensuring that kids receive the best health care imaginable is no small task; therefore, taking care of our team is a top priority. To help you power the possible and to support you in your health, well‑being, and career growth, in addition to competitive compensation, we offer perks, generous vacation, top‑notch health and dental benefits, a defined benefit pension plan, and a commitment to professional development.

Please note that this role is required to be in the office full‑time, five days a week.

The hiring range for this position is between $51,070 to $57,000. At BCCHF, we are committed to ensuring that compensation is fair and equitable. Your placement in the salary range will be determined by your experience, relevant skills, and qualifications as they relate to this role.

Please note that all team members of BCCHF are required to complete a vulnerable sector criminal record check as a condition of employment.

We exist to power the possible. And that permeates every action we take. As a team, we push ourselves to: think big in how we are boldly envisioning the future; step up in how we are accountable to ourselves, each other and our shared cause; and lead with heart in how we listen and engage with others.

BCCHF invites and encourages all qualified individuals to apply. As an organization committed to fostering an inclusive workplace that reflects the diversity of the communities we serve and support, we welcome individuals whose lived experiences may further contribute to the rich diversification of skills, knowledge, and backgrounds at the Foundation.

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