Customer Service Representative

4 weeks ago

Toronto, Canada Toronto Pearson International Full time

Customer Service Representative - Toronto Pearson Airport, Indigo Park Canada - Toronto

December 22, 2025

Join Indigo Park Canada – Leading the Parking Industry

At Indigo Park Canada, we don’t just manage parking — we lead the industry. As Canada’s #1 parking operator, we oversee 1,300+ locations nationwide, providing services that go far beyond parking. From on‑street operations and digital mobility solutions to last‑mile logistics and urban space optimization, we are transforming how cities move.

About the Role

We are currently seeking a Customer Service Representative for our Pearson Airport Location. As a CSR, you will be the first point of contact for arriving customers and must ensure we consistently exceed customer and client expectations by providing excellent customer service. You are the ambassador for the company as well as for the venue.

What You Will Do

- Greet, welcome, and assist customers with any questions or inquiries in a friendly and professional manner.

- Process customer transactions quickly and accurately using a variety of payment methods.

- Inform and advise customers and clients on our products and services.

- Support customers with their use and navigation of the parking facilities and equipment.

- Validate all defective ticket outputs before allowing customers to exit the premises.

- Keep the customer service booth tidy and organized throughout your shift.

- Respond promptly to customer issues to ensure a positive experience.

- Other duties as assigned.

Working Conditions

- Must be able to work flexible hours, including weekends and other shifts as required.

- Must be able to stand or sit for long periods of time.

- Frequent bending, stretching, kneeling, and twisting may be required.

- Must be able to work efficiently under pressure in a fast‑paced environment.

- Ability to work independently and within a team‑oriented environment.

We’re Looking For

- Minimum 2–3 years of customer service experience.

- Ability to clearly and accurately communicate both written and verbally.

- Beginner to intermediate computer knowledge.

- Results‑oriented individual with a concern for accuracy and customer relations.

- Strong time management and organizational skills.

What Will Set You Apart

- Bilingualism (English and French) is a strong asset.

- Excellent customer service skills.

- Strong communication and interpersonal skills, both written and verbal.

- Professional, courteous, and team‑oriented mindset.

Equal Opportunity Employer

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination. Accommodations are available on request in relation to materials or processes.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. No agency or applicant phone calls, please.

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