Group Benefits Client Services Consultant

3 weeks ago

Mississauga, Canada Jones DesLauriers Full time

JDIMI Consulting, is hiring a Client Service Consultantfor our eastern Mississauga location. If you are a positive and results-driven individual who excels at providing superior client service and support we invite you to join our team. You will have a proven track record of strengthening existing relationships and providing high touch, high quality customer service in a fast paced group benefitsand financial environment.

RESPONSIBILITIES:

- Anticipate and respond to routine client inquiries, address concerns and provide solutions
- Review each client request to ensure compliance with policy guidelines
- Update client databases by processing all types of client changes
- Monitor client accounts and recommend or initiate coverage changes
- Coordinate life and disability claim submissions between client, carrier and claimant
- Prepare detailed Renewal Reports and Benchmarking Analyses
- Update client coverage and rates and arrange and communicate amendments
- Complete or coordinate ad hoc reporting as per client requests
- Prepare and execute RFPs with vendors
- Apprise clients of ever-changing provincial and federal legislation and potential impact on their benefit program
- Support client staff with the ongoing administration of their program and expedite claims processing
- Monitor insurer expenses and reserves to ensure that they are in line with claims experience
- Review, discuss and negotiate renewals with insurers and or specialty claims administrators
- Ensure that client programs remain competitive and consistently meeting the client’s needs

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