Technical support specialist
4 weeks ago
We are seeking a Technical Specialist, Customer Service, who will be responsible for providing direct assistance, mainly by email and telephone, to all internal and external D-BOX customers, making recommendations for continuous product improvement, participating in the design and development of various management tools, and developing standard processes for customer service.Your missionHandle technical issues for D-BOX customers (institutional, commercial and private) by providing technical support via email and telephoneBe the point of contact and take responsibility for escalations with engineering, following their progress until they are fully resolvedProperly document information in all boxes in the information management systems, according to established D-BOX processesMaintain a customer-focused attitude so that all our partners receive the expected level of serviceCarefully follow the current operational procedures and contribute to improving themActively participate in special projects to improve overall processes or customer service documentationMonitor your personal performance with the help of indicators and dashboards and make the necessary adjustmentsOffer continuing education workshops on the various products and divisionsProvide technical support to customers on an occasional basisParticipate in the installation of seats in theatres worldwide, with specialists from time to timeYour DNACollege diploma (DEC) in electronics, mechanics, computer science or equivalent experienceTwo (2) years of experience in a technical customer support position as well as in customer service with inbound and outbound callsYou have a basic knowledge of networkingYou have experience working with remote connection tools (VPN, Remote Desktop, TeamViewer, LogMeIn, etc.)You are familiar with Office suite and the Windows environmentYou are customer-oriented, independent, organized, a team player and skilled at prioritizingYou have strong analytical and problem-solving skillsYou are at ease in a dynamic and constantly changing environmentYou are not afraid to get out of your comfort zoneYou communicate well in French and English (Spanish or Portuguese is an asset)Our team must provide service between 8 a. m. and 6 p. m., Monday to Friday.To support cinemas around the world, we’ve set up a rotating 24/ 7 emergency on- call system through a mobile app. Each team member takes on- call duty for one week, once every 5 to 6 weeks.An energetic team working to entertain the planetAn opportunity to innovate, grow and make a significant impactA work schedule with the possibility of teleworkingSkills development and trainingPersonal daysAnnual credit for physical activities ($350)Salary commensurate with your talentHappy hours, themed dinners, variousos activitiesIn-office D-BOX cinemaFree coffee & teaAnd much moreD-BOX is committed to making our team a better reflection of society and values diversity of all forms. We encourage applications from women, from those who identify as Indigenous, as a Person of Colour, as a member of the LGBTQ2S+ community, as a person with a disability and from other cultural, racial or ethnic minorities. #J-18808-Ljbffr
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Technical Support Specialist — Customer Service
4 weeks ago
Longueuil, Canada D-BOX Technologies Inc. Full timeA leading technology company in Longueuil is seeking a Technical Specialist for Customer Service. This role involves providing technical assistance to internal and external customers, participating in special projects to enhance service delivery, and ensuring documentation accuracy. Ideal candidates should have a college diploma in a relevant field, two...
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Technical Support Specialist — Customer Service
4 weeks ago
Longueuil, Canada D-BOX Technologies Inc. Full timeA leading technology company in Longueuil is seeking a Technical Specialist for Customer Service. This role involves providing technical assistance to internal and external customers, participating in special projects to enhance service delivery, and ensuring documentation accuracy. Ideal candidates should have a college diploma in a relevant field, two...
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Technical Support
3 days ago
Longueuil, Canada Fed IT Full timeI'm Frédérique Tahon, Recruitment Director at FED IT, specialized in IT placements.I'm excited to present an opportunity with a leading Canadian immersive technology company, redefining the way audiences experience entertainment around the world.Je suis Frédérique Tahon, Directrice en recrutement chez FED IT, spécialisée dans le placement de...
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Technical Support
3 days ago
Longueuil, Canada Fed IT Full timeI'm Frédérique Tahon, Recruitment Director at FED IT, specialized in IT placements. I'm excited to present an opportunity with a leading Canadian immersive technology company, redefining the way audiences experience entertainment around the world.Je suis Frédérique Tahon, Directrice en recrutement chez FED IT, spécialisée dans le placement de...
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Technical Support
3 days ago
Longueuil, Canada Fed IT Full timeI'm Frédérique Tahon, Recruitment Director at FED IT, specialized in IT placements. I'm excited to present an opportunity with a leading Canadian immersive technology company, redefining the way audiences experience entertainment around the world. Je suis Frédérique Tahon, Directrice en recrutement chez FED IT , spécialisée dans le placement de...
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Technical Support
2 days ago
Longueuil, Canada Fed IT Full timeI'm Frédérique Tahon, Recruitment Director at FED IT, specialized in IT placements. I'm excited to present an opportunity with a leading Canadian immersive technology company, redefining the way audiences experience entertainment around the world. Je suis Frédérique Tahon, Directrice en recrutement chez FED IT , spécialisée dans le placement de...
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Technical Support
1 day ago
longueuil, Canada Fed IT Full timeI'm Frédérique Tahon, Recruitment Director at FED IT, specialized in IT placements.I'm excited to present an opportunity with a leading Canadian immersive technology company, redefining the way audiences experience entertainment around the world. Je suis Frédérique Tahon, Directrice en recrutement chez FED IT , spécialisée dans le placement de...
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Technical Support
1 day ago
Longueuil, QC, Canada Fed IT Full timeI'm Frédérique Tahon, Recruitment Director at FED IT, specialized in IT placements. I'm excited to present an opportunity with a leading Canadian immersive technology company, redefining the way audiences experience entertainment around the world. Je suis Frédérique Tahon, Directrice en recrutement chez FED IT, spécialisée dans le placement de...
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AI Specialist
4 weeks ago
Longueuil, Canada Agropur Full timeJob Type: Regular Invest in you, JOIN AGROPUR. We DAIRY you! Agropur is looking for an AI Specialist to join its St‑Hubert team. The AI Specialist is a key contributor to the organization’s AI strategy, combining deep expertise in data science with hands‑on experience in agentic AI systems. This role is responsible for the design, development, and...
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Customer Support Specialist
2 days ago
Longueuil, Canada mdf commerce Full time**Location: Longueuil, QC—Possibility to work from home #LI-Remote** **mdf commerce Inc **. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers. Working in the ecommerce sector, we are currently looking for a Customer Support...
