Guest Experience Leader

1 week ago

London, Canada McDonald's Canada Full time

Overview

Guest Experience Leader

We are more than just your local restaurant. We are a collection of hardworking small-business owners.

Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities?

Our offer

Working with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:

- Access to education and skills development opportunities that take you further
- A total rewards package that includes discounts, incentives, and recognition perks
- Flexible schedule that suits your needs
- A safe, respectful and inclusive workplace
- Bring your authentic self to work - welcoming people of every age, background, and culture - just like the guests who visit our restaurants every day

The job

We are sure that you have an idea about what working with us is like, but just in case here are some of the highlights on what your job will entail:

- Showcasing your passion for people by anticipating guest needs and providing a bit of surprise and delight by taking a proactive approach to caring for them.
- Inspiring, supporting, and guiding your team to deliver a guest experience that blurs the line between restaurants and quick service restaurants.
- Connecting with guests and answering their questions about our food and our brand, and making them feel valued at all touchpoints.
- Being a model of calm and fairness with guest experiences and handling various situations with composure and positivity.
- Making McDonald’s about more than just our awesome, crave-worthy food. To make it an experience that delights and builds a strong relationship with our guests.

Your vibe and experience

While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always helpful and appreciated, what is most important is who you are.

You are trustworthy and have trust in others. You find joy in the details and believe good quality is what keeps guests coming back. You understand that service is about making a connection. A smile, an extra hand, even an empathetic nod can make all the difference in someone’s day. It’s genuine, and it’s at your core. You’re a people person through and through. Making someone’s day better, makes your day better.

About us

In 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald’s history. In 1967, the first McDonald’s Canada opened in Richmond, B.C. and we’ve been growing with our communities and serving quality food at great a value ever since. Today, McDonald’s Canada is proud to be one of the world’s leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees.

McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.

#J-18808-Ljbffr

  • Merchandising Leader: Floorset

    2 weeks ago

    London, Canada Unsubscribed Full time

    A leading retail brand in Cookstown is seeking a Merchandise Leader who will support the team to ensure the store exemplifies brand visual standards and excels in guest experience. The ideal candidate is passionate about merchandising, has strong visual and organizational skills, and demonstrates attention to detail. This role offers flexible hours and a...

  • Guest Experience Manager

    1 week ago

    London, Canada Earls Kitchen + Bar Full time

    Join to apply for the Guest Experience Manager role at Earls Kitchen + BarContinue with Google Continue with GoogleJoin to apply for the Guest Experience Manager role at Earls Kitchen + BarAs a Guest Experience Manager, you're committed to being your best self and working with integrity as you learn how to operate a multimillion-dollar restaurant. Our ideal...

  • Guest Experience Manager

    2 weeks ago

    London, Canada Earls London Full time

    **As a Guest Experience Manager, you will**: - Exemplify exceptional leadership skills. Using our core values, you take a stand for yourself, your career, and the way you lead. - Consistently coach others. Support employees with potential issues and resolutions in order to ensure the highest profitability and smoothest operation. - Train employees on...

  • Store Manager

    3 weeks ago

    London, Canada Spencer's Full time

    A retail company in London, Ontario, is seeking a Store Manager responsible for guest services, maximizing sales, and managing store operations. The ideal candidate must be at least 21 years old and possess prior retail management experience. Responsibilities include overseeing inventory control and adhering to company policies. This position offers an...

  • Guest Experience Specialist

    2 days ago

    London, Canada Ford Full time

    **Job Summary**: As a Guest Experience Specialist at Courtesy Ford Lincoln, you will play a pivotal role in creating a welcoming and exceptional experience for our valued customers. Positioned at the front reception desk, you will be the first point of contact for clients, making a lasting impression by offering incomparable service and personalized...

  • New Student Experience Leader

    2 weeks ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Store Leader: Drive Sales, Guest Experience

    3 weeks ago

    London, Canada Spencer's Full time

    A retail company in London, Ontario, is seeking an Assistant Store Manager to enhance guest services and support the Store Manager in daily store operations. Applicants should be at least 18 years old and able to perform physically demanding tasks. Previous retail or management experience is required. The hourly wage ranges from $19.60 to $19.85,...

  • Guest Service Manager

    2 weeks ago

    London, Canada NOA Hosptiality Full time

    '''Job Overview: We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional service and ensuring guest satisfaction. If you have a passion for hospitality and enjoy interacting with people from diverse...

  • Aerie - Merchandising Team Leader (Assistant

    4 days ago

    London, Canada American Eagle Outfitters Full time

    BE PART OF SOMETHING - **REAL** **YOUR ROLE** As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your passion lies in training and coaching your team into great merchants delivering AEO brand Visual standards every day. Through your leadership, your team...

  • Guest Service Agent

    2 days ago

    London, Canada Holiday Inn & Suites London Full time

    An exciting opportunity to join the front office team at one of the busiest and best-loved hotels in London! Reporting to the Guest Services Manager, the Holiday Inn & Suites, London is recruiting for an organized, professional and outgoing individual to join us as a Front Desk Agent. Hotel Front Desk experience preferred. Some customer service experience...