Oracle CX Consultant

5 days ago

Brampton, Canada Apptoza Inc. Full time

Oracle CX Consultant

Role Description:

Lead and execute Oracle CX Incentive Compensation module implementations, enhancements, and support activities

Gather and analyze business requirements from stakeholders, focusing on compensation models, taxation, and payment plans

Configure and customize Oracle Incentive Compensation components, including custom objects, rules, and pay groups

Translate CAPEX/OPEX policies into compensation configurations

Work with UI/UX teams to implement or transition to Redwood UI

Design and configure AI-assisted components for improved customer and sales insights

Develop and manage custom roles, ensuring secure access and compliance

Collaborate with Sales Ops, Finance, and HR teams to align compensation and commission workflows

Create documentation, test cases, and conduct user training

Provide production support and resolve incentive/commission calculation issues in a timely manner

Essential Skills:

This is a complete Work from Office role

A. Oracle Incentive Compensation (OIC) Expertise

Strong hands-on experience in:

Custom Object creation and configuration

Calculation Rules and Formulas for commission and incentive payouts

Designing and managing Pay Groups and Payment Plans

Configuring Tax Rates, Tax Codes, and knowledge of CAPEX vs OPEX treatment in compensation flows

B. Redwood UI for Incentive Compensation

Experience working with Redwood design system within Oracle CX Cloud

Ability to adapt and transition legacy configurations to the Redwood interface

C.

AI for CX Knowledge of AI capabilities within Oracle CX Cloud for: Predictive analytics Sales recommendations

Automated customer insights Lead scoring and AI-assisted compensation modelling

D. Custom Role Design in Oracle CX

Experience creating and managing Custom Roles and Security Profiles

Understanding of Role-Based Access Control (RBAC) for CX modules

Governance and segregation of duties for compliance

E. Commission Calculation Knowledge

Deep understanding of Sales Commission Calculations, processing cycles, and exceptions

Exposure to sales performance management (SPM) strategies

Aligning compensation models with revenue targets and KPIs

Desirable Skills:

Experience with Oracle Sales Cloud, Oracle Engagement Cloud, or Fusion Middleware

Familiarity with Oracle Integration Cloud (OIC) for data flows between ERP, HCM, and CX

Understanding of Oracle BI Publisher or OTBI for report generation

Experience with Oracle Fusion Financials or HCM Cloud for end-to-end incentive planning Oracle CX Cloud Consultant Certification Oracle Incentive Compensation Implementation Specialist Oracle Fusion Sales Cloud: Implementation Specialist Oracle Integration Cloud Certification (for OIC interface knowledge)

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