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Oracle CX Consultant

1 month ago

Brampton, Canada Apptoza Inc. Full time

Oracle CX ConsultantRole Description: Lead and execute Oracle CX Incentive Compensation module implementations, enhancements, and support activitiesGather and analyze business requirements from stakeholders, focusing on compensation models, taxation, and payment plansConfigure and customize Oracle Incentive Compensation components, including custom objects, rules, and pay groupsTranslate CAPEX/OPEX policies into compensation configurationsWork with UI/UX teams to implement or transition to Redwood UIDesign and configure AI-assisted components for improved customer and sales insightsDevelop and manage custom roles, ensuring secure access and complianceCollaborate with Sales Ops, Finance, and HR teams to align compensation and commission workflowsCreate documentation, test cases, and conduct user trainingProvide production support and resolve incentive/commission calculation issues in a timely manner Essential Skills: This is a complete Work from Office roleA. Oracle Incentive Compensation (OIC) ExpertiseStrong hands-on experience in:Custom Object creation and configurationCalculation Rules and Formulas for commission and incentive payoutsDesigning and managing Pay Groups and Payment PlansConfiguring Tax Rates, Tax Codes, and knowledge of CAPEX vs OPEX treatment in compensation flowsB. Redwood UI for Incentive CompensationExperience working with Redwood design system within Oracle CX CloudAbility to adapt and transition legacy configurations to the Redwood interfaceC. AI for CX Knowledge of AI capabilities within Oracle CX Cloud for: Predictive analytics Sales recommendations Automated customer insights Lead scoring and AI-assisted compensation modellingD. Custom Role Design in Oracle CXExperience creating and managing Custom Roles and Security ProfilesUnderstanding of Role-Based Access Control (RBAC) for CX modulesGovernance and segregation of duties for complianceE. Commission Calculation KnowledgeDeep understanding of Sales Commission Calculations, processing cycles, and exceptionsExposure to sales performance management (SPM) strategiesAligning compensation models with revenue targets and KPIsDesirable Skills: Experience with Oracle Sales Cloud, Oracle Engagement Cloud, or Fusion MiddlewareFamiliarity with Oracle Integration Cloud (OIC) for data flows between ERP, HCM, and CXUnderstanding of Oracle BI Publisher or OTBI for report generationExperience with Oracle Fusion Financials or HCM Cloud for end-to-end incentive planning Oracle CX Cloud Consultant Certification Oracle Incentive Compensation Implementation Specialist Oracle Fusion Sales Cloud: Implementation Specialist Oracle Integration Cloud Certification (for OIC interface knowledge)