Senior Technical Support Specialist

3 weeks ago

Langley, Canada TEEMA Full time

Technical Support Specialist (Tier 1,2,3 | Managed Services)

Hybrid: Home + Field + Occasional Office

Location: Langley to Abbottsford

Full-Time | Permanent

A growing technology services firm in the Lower Mainland is hiring a Tier 2 Technical Support Specialist to support a diverse managed services client base across the Fraser Valley. This hybrid role blends remote troubleshooting, onsite client visits, and project deployments in modern cloud and on-prem environments.

Have you worked in MSP before? Do you enjoy variety, autonomy, and being the go-to person clients rely on — you’ll thrive here. Not only is the role expecting many exciting new projects on the horizon, you'll join a great team with incredible management. A team that works very well together has fun and is highly valued by their leadership.

What You’ll Be Doing:

Remote Support (Work-from-Home Days)

- Tackle escalated tickets from the helpdesk team
- Troubleshoot user, workstation, and software issues
- Support Microsoft 365, Azure AD/Entra, Intune, and related tools
- Work with PSA and RMM tools in the N-able/Datto ecosystem
- Prep for field deployments and document issue resolutions
- Collaborate with the engineering team on tougher problems

Field Support (Client Sites – Abbotsford, Langley, Surrey, Chilliwack, Mission, Maple Ridge)

- Perform hands-on troubleshooting and tech support
- Install, replace, or configure:
- Workstations and desktops
- Network devices (firewalls, switches, access points)
- Servers and infrastructure hardware
- Act as the primary technical point of contact onsite
- Run basic assessments, health checks, and post-deployment validation

Project Deployments

You’ll gain exposure to or lead:

- PC refreshes and workstation rollouts
- Microsoft 365 and cloud integrations
- Azure AD/Entra + Intune deployments
- SharePoint and Teams configurations
- Firewall installs and small network builds (VLANs, switching, Wi-Fi)
- VMware/vSphere deployments and updates
- Server installs and migrations
- Data protection using Datto and Veeam

What You Bring

- 2–5 years of experience supporting SMB or MSP environments
- Solid foundation in Windows desktop and server systems
- Hands-on experience with:
- Microsoft 365 + Azure + Cloud Administration
- Networking fundamentals (DNS, DHCP, VLANs, switches, firewalls)
- RMM/PSA tools (N-able, Datto, ConnectWise, etc.
- Backup/DR platforms
- Firewalls (Fortinet, SonicWall, or similar)
- Strong communicator, confident with clients
- Valid driver’s license and reliable vehicle
- Based in the Lower Mainland or Fraser Valley (required)

Bonus Points for:

- VMware/vSphere
- Server Install, configs, and small migrations
- Deeper Network knowledge in things like DNS, DHCP, VLANS, APs
- Datto or Veeam
- ConnectWise

Growth & Development

You’ll be supported with:

- Certification reimbursement (Microsoft, Cisco, Sophos, CompTIA)
- Dedicated time for learning and labs
- Mentorship from experienced engineers
- A clear path to Tier 3, cloud, project, or security roles

Perks & Benefits

- $65-75K salary (based on experience)
- Extended health, dental, and vision
- Paid vacation and personal time
- Life insurance
- Flexible hybrid work setup
- Business-casual, team-oriented culture
- Regular team events and peer collaboration

If you're looking for variety, mentorship, and the chance to grow into more advanced roles, this is your next step. Apply now.

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