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Operations Manager

1 month ago

Vancouver, Canada Alo Yoga Full time

OVERVIEW

The Operations Manager is a critical member of the store leadership team accountable for bringing Alo’s operational strategy to life in the store. This individual is passionate about inventory management, labor planning, and scheduling – all with a lens on driving an efficient and effective store operation. This role’s north star is pointed at ensuring that the store is customer-ready at all times. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep the store clean, safe, inviting, and operating efficiently.

Operations Leader

- Oversee and support execution of key operational processes
- Investigate and root cause inventory accuracy issues, partnering with the Manager to escalate process or system gaps
- Champion strong operational standards for the sales floor by leveraging business performance data
- Support sell-through management by ensuring accuracy of inventory counts and coordinate labor hours to efficiently receive product deliveries
- Support a safe work environment and efficient operation

Business Leader

- Represent the business in meetings and on conference calls, in partnership with the General Manager
- Review, monitor, and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g., Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
- Future planning workflow business needs to protect optimal performance

People Leader

- Ensure that the Operations team exudes Alo's mission and Guiding Principles to effectively communicate to our guests who we are, what we do, and why we do what we do
- Lead a team through accountability, continuous coaching, development of talent, and elevating effective communication throughout the Operations team
- Establish internal & external pipeline through succession planning and recruitment strategy
- Write an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager

Flow Experience Leader

- Oversee the execution of Flow experience deliverables while protecting operational efficiency
- Collaborate and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support organizational goals and to achieve inventory and sales floor KPIs
- Demonstrate an ability to navigate the organization with a balance of business need and brand culture

Operations Manager Qualifications

- 3-5 years of retail or related industry leadership experience
- Working knowledge of MS Office (Word, Excel, and Outlook)
- Extraordinary interpersonal and communication skills, both verbal and written
- Agility with the ability to handle multiple tasks in a changing environment
- Independent work ethic, time management skills, and personal accountability
- Aligns with and embodies Alo’s Guiding Principles
- Requires constant movement in and around all areas of the store
- Ability to lift, push, carry or otherwise move up to 50 pounds
- Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
- Ability to stand and move for an entire shift

Operations Manager Schedule

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or because of any other status or condition protected by applicable federal, state, or local law.

JUST SOME OF THE PERKS

- Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
- Competitive medical, dental, and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
- 401K with company matching (Full-Time Employees)
- Monthly Store Incentives
- Clothing Allowance
- Free yoga classes at any of our Sanctuaries

The Company’s Assistant Store Manager base pay ranges from $74,000- $100,000 CAD/year. Please also note, Assistant Store Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, Talkspace, and AloMoves.

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