Senior Business Analyst

Job Description - Senior Business Analyst (INF004858)

Senior Business Analyst - INF004858

Employment Type: Permanent Full-time

Location(s)

SK

Salary Range: $45.727 - $55.637 Hourly

Salary Supplement: included in hourly salary range (in-scope)

About the Role:
Reporting to the Manager, Continuing Care and Mental Health Services, eHealth Saskatchewan is looking for a confident, motivated, technically savvy, and results-oriented individual with strong analytical, problem-solving, and interpersonal skills for the position of Senior Business Analyst.

The Continuing Care and Mental Health Services team focuses on the continuous improvement of the technology and related processes that support Long Term Care, Home Care, and Mental Health and Addictions services in the province. The Senior Business Analyst acts as a change agent that provides a lead role in business improvement activities to ensure client expectations, requirements, and government priorities are met. With patients and the public at the forefront, you will be responsible for providing collaboration and consulting services to interdepartmental teams as well as working with internal and external health system stakeholders to ensure the services provided align with business requirements. You will be expected to facilitate the development of plans, roadmaps, and business cases, chair working groups, and oversee, lead and report on the progress of multiple projects and initiatives within the Continuing Care and Mental Health space.

The Senior Business Analyst is technically sound, with a broad base of knowledge, experience, and the ability to relate technical issues to the underlying needs of the business. The role will involve being able to grasp the implications of technical details rapidly and understand their inter-relationships and the impact on the environment into which the solution will be deployed. You will work in an environment of interconnected systems, and understanding the up and downstream implications of your work will be of utmost importance.

Typical Daily Duties:

1. Develop test plans and coordinate user acceptance testing in support of project initiatives and ongoing change and release management.
2. Lead and manage changes to business processes and IT solutions.
3. Gather and document business processes, requirements, and specifications.
4. Prioritize issues and manage your area's workload.
5. Provide mentorship and guidance to non-senior members on the team.
6. Collaborate with health partners to gather reporting business requirements and coordinate the delivery of those report requests with technical resources.
7. Liaise with technology teams, end users, super users, stakeholders, and vendors.
8. Provide support and expertise for technology solutions and incident management.
9. Lead and participate in projects as needed to ensure that changes are planned for, well communicated, and smoothly transitioned into operations.
10. Lead and participate in multiple working groups to support strategic priorities and continuous improvement of Continuing Care and Mental Health Services.
11. Identify opportunities where business processes can be enhanced through the implementation of technology or by other techniques.
12. Quickly gain understanding of key business processes and respond to changes within the business environment.

What we are looking for:
The knowledge and skills required for this position would be attained through the completion of a post-secondary Degree or Diploma in Computer Science or a related area of study. Applicants with an IIBA Certified Business Analyst Professional (CBAP) Certification, supplemented with experience, may also be considered. In addition to the educational requirements, you will have a minimum of 5 years working experience as a Business Analyst or similar role within an integrated support environment.

You must be capable of building strong relationships, having a strong customer focus, a knack for solving IT problems, and making connections (knowing who else to involve and when). To make that happen, you will be assisting in gathering, understanding and documenting business processes, the requirements and specifications needed to implement or adapt IT solutions to enable the business to achieve its goals. You will demonstrate exceptional written and verbal communication skills and thrive in a dynamic, technology-driven environment. Within our environment, the situations you will encounter aren't black and white and you must enjoy 'working within the gray'.

To qualify for this position you will bring:

1. Five or more years of multifaceted experience as a Business Systems Analyst in related Information Technology / Information Systems environments, as well as experience with the following:
2. Requirements analysis and solution design techniques;
3. Ability to monitor processes, identify gaps, and document and implement process improvements;
4. Excellent documentation skills to produce proposals, charters, process flow diagrams, business requirements, test plans, and schedules;
5. A proven track record of group facilitation;
6. Solve problems by extracting, recalling, synthesizing, conceptualizing, and applying ideas, processes, and information;
7. Communicate effectively, both written and verbal, with customers and team members;
8. A proven track record to quickly and adeptly acquire knowledge of information technology architectures including: integration and application software;
9. Work independently and lead a team to meet the needs of clients and co-workers and to build productive, positive work relationships;
10. Quickly gain understanding of key business processes and respond to changes within the business environment;
11. Provide excellent customer service through strong interpersonal skills;
12. Computer software testing methodologies;
13. Knowledge of IT Service Management and Change Management concepts;
14. A certification in project management methodologies will be considered an asset.

Why eHealth?
We may be biased, but eHealth Saskatchewan is the place to be right now As the result of a province-wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going to increase as we aim to meet our expanded mandate and the immense need for our support. This gives our people a unique and rare opportunity to truly create, build, improve, and leave their mark on a growing organization.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and include laboratories, pharmaceuticals, and diagnostics. Additional programs that also support patient care and information include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

Competencies:
Communication

• Ability to demonstrate and promote the use and value of new technology, programs, and services in a manner that creates understanding and captures interest.

• Ability to write a variety of detailed, accurate, and clear material at a level appropriate to the target groups.

• Excellent written skills to communicate and present options and alternatives, and bring forward recommendations to both clinical and IT professionals.

• Ability to interpret and capture detailed notes and minutes for accurate record keeping.

• Superior communication of complex information in an effective manner at all levels in the organization, such as senior leaders, clinicians, and front-line staff.

Leadership

• Ability to constructively lead, advise, and encourage others to achieve success in their work and contribute to the effectiveness of the work team.

• Ability to facilitate a group process to successfully implement technological change and business transition within the organization.

• Ability to research, develop, recommend, and manage the implementation of new approaches and technological solutions for data, database security, and integration services to assist clients in the selection of a 'best fit' solution based upon business and technical requirements, cost, resource, and time constraints.

Problem Solving

• Ability to independently interpret, comprehend, and apply technical instructions and concepts to successfully acquire, install, modify, configure, and maintain hardware and software components in an interconnected environment.

• Ability to extract, recall, synthesize, conceptualize, and apply ideas, processes, and information to incorporate new technology and create new solutions in a constantly changing technological and business environment.

Interpersonal

• Ability to build cooperative working relationships with coworkers, stakeholders, and clients to ensure credibility and confidence in services provided as well as to build capacity in clients' knowledge and ability to use and apply services.

• A proven track record of excellent interpersonal skills to lead, develop, and manage extensive consultative and co-operative working relationships with program managers, senior managers, and partners responsible for operations, planning, research, and information systems, and with other provincial agencies or jurisdictions.

Organizational

• Independently prioritize and organize one's own workload to meet tight deadlines and successfully complete projects in a changing environment involving some project management.

• Ability to function in an environment subject to impromptu changes in schedules and priorities.

Analytical

• Ability to identify, explore, and evaluate options on data processes and methodologies, information technology, and potential systems design to make feasible recommendations.

Technical

• Ability to design new or adapt existing systems/applications taking into account design alternatives, business requirements, and cost, resource, and time constraints.

• Broad knowledge of health system programs and policies in order to analyze and evaluate what applications/system changes are required; develop base testing criteria; analyze the implications of proposed changes; integrating various system changes with changes to policies and procedures.

• Convert business requirements into technical specifications for data integration and reports.

• Current knowledge of emerging methods, procedures, tools, technology, and techniques within the industry.

If you are looking for an opportunity to challenge yourself and showcase your abilities, we would love to hear from you

Anticipated Start Date: March 2025
Grade: SGEU - SIT11
Location: SK

We are committed to workplace diversity.

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