Salesforce Consultant, Service Cloud Voice

1 week ago

London, Ontario, Canada Tbwa ChiatDay Inc Full time
Salesforce Consultant, Service Cloud Voice

Why NeuraFlash:

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you.

YOU'LL HAVE THE OPPORTUNITY TO:

- Facilitate business process reviews to identify customer requirements and processes
- Create visual diagrams illustrating customer business processes
- Create user stories based on customer requirements
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions
- Develop technical requirements and specifications for customers and the technical delivery team
- Learn and drive best practice contact center design into each and every aspect of solution delivery
- Effectively manage aspects of projects and customer communications
- Deliver customer end user training and documentation
- Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
- Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
- Acquire new technical expertise and understanding of latest Salesforce features and major launches
- Understanding of Contact Center routing strategies in Salesforce and Amazon Connect

REQUIRED QUALIFICATIONS:

- 1+ years project experience in a hands-on position
- 1+ years of experience with Salesforce in a development or configuration capacity
- Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases
- Solid Understanding of Salesforce Platform and its architecture
- Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
- Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
- Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

PREFERRED SKILLS:

- Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud
- Detail-oriented and a strong team player with great communication skills
- Keep an open mind and must be flexible to change

What's it like to be a part of NeuraFlash?

- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem We build a culture of trust and understanding. We value good work not the hours in which you get it done.
- Collaboration: You have a voice here If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within British Columbia or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees

Apply for this job

* indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Education

Degree Select...

Start date year

LinkedIn Profile *

How did you hear about this job? * Select...

Which Province do you reside in? * Select...

Are you authorized to work lawfully in the Canada for NeuraFlash? * Select...

Will you now or in the future require sponsorship for employment-based visa status (for example, H-1B)? * Select...

#J-18808-Ljbffr

  • Cloud Voice Solution Architect

    7 days ago

    London, Ontario, Canada Tbwa ChiatDay Inc Full time

    About UsWe're a team of innovators at NeuraFlash, passionate about leveraging AI and Salesforce to drive business transformation. With Agentforce launched by Salesforce, we're proud to be selected as the only partner for the private beta prior to launch.Key ResponsibilitiesEvaluate customer business processes to identify areas for improvementDesign and...

  • Salesforce Service Cloud Expert

    7 days ago

    London, Ontario, Canada Tbwa ChiatDay Inc Full time

    About UsWe are redefining the future of business by harnessing the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI and Salesforce innovation, we craft intelligent solutions to transform workflows and elevate customer experiences.We are proud to be creating the future of generative AI and AI agents, with Agentforce...

  • Salesforce Marketing Cloud Administrator

    4 weeks ago

    London, Ontario, Canada Human Resources Full time

    Salesforce Marketing Cloud AdministratorThursday, February 6, 2025At LG, innovation is the foundation of everything we do. We make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we make "Life Good" – from home appliances, consumer electronics and vehicle components to business...

  • Salesforce Solution Architect, CPQ

    2 weeks ago

    London, Ontario, Canada Tbwa ChiatDay Inc Full time

    At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer...

  • Salesforce Marketing Cloud Automation Developer

    2 days ago

    London, Ontario, Canada Intello Technologies Inc. Full time

    We are seeking a highly skilled Salesforce Marketing Cloud Developer to join our team at Intello Technologies Inc. As a key member of our team, you will be responsible for designing, developing, and implementing marketing automation solutions using Salesforce Marketing Cloud.About the Role:This is an excellent opportunity for someone who wants to work in a...

  • Salesforce Marketing Cloud Developer Position

    2 days ago

    London, Ontario, Canada 407 International Full time

    **Job Description**We are seeking a highly skilled Salesforce Marketing Cloud developer to join our team at 407 International. As a key member of our IT division, you will be responsible for the development and implementation of various marketing cloud solutions.The ideal candidate will have a deep understanding of Salesforce Loyalty and Marketing Cloud...

  • Sales Cloud Solution Architect

    2 weeks ago

    London, Ontario, Canada Tbwa ChiatDay Inc Full time

    At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer...

  • Salesforce Loyalty/Marketing Cloud Developer

    3 weeks ago

    London, Ontario, Canada 407 International Full time

    Salesforce Loyalty/Marketing Cloud DeveloperApply locations: Woodbridge, OntarioTime type: Full timePosted on: Posted 6 Days AgoJob requisition id: JR100863Role Responsibilities- Working alongside the wider team, lead the development of the Loyalty Engine and integrations both externally (through APIs/Events) and within the Salesforce domain (i.e. trigger...

  • Salesforce Marketing Cloud Automation Specialist

    3 days ago

    London, Ontario, Canada CEI Fleet Collision and Safety Full time

    At Element Fleet Management, we are redefining the fleet management industry to be people-first, then business. We are seeking a Salesforce Marketing Cloud Automation Specialist who will play a critical role in supporting the development of innovative and client-focused campaigns on our dynamic marketing team.The ideal candidate will be responsible for...

  • 3 Days Left: Salesforce Marketing Cloud Developer

    4 weeks ago

    London, Ontario, Canada Intello Technologies Inc. Full time

    Select how often (in days) to receive an alert:Jobs by Category: HealthJob Function: Health SolutionsStatus: Full TimeSchedule: RegularDescriptionTELUS Health is a leader in digital health technology, providing innovative solutions to improve the health and well-being of individuals and communities. We are committed to transforming healthcare through the...

  • Salesforce Marketing Cloud Campaign Specialist

    2 days ago

    London, Ontario, Canada CEI Fleet Collision and Safety Full time

    As a seasoned professional in the field of digital marketing, you will be responsible for managing and optimizing our Salesforce Marketing Cloud (SFMC) platform to execute personalized marketing campaigns, drive customer engagement, and support our overall marketing strategy.The ideal candidate will have a strong understanding of SFMC, email marketing best...

  • Cloud Security Architect

    3 days ago

    London, Ontario, Canada F. Hoffmann-La Roche Gruppe Full time

    At Roche, we are committed to fostering a diverse and inclusive work environment where every voice matters.The OpportunityWe are seeking a highly skilled Cloud Security Engineer to join our Information Systems Security team at Roche. As a member of this team, you will play a key role in developing, operating, and improving the security capabilities of our...

  • Senior Salesforce Developer

    2 days ago

    London, Ontario, Canada Scotiabank Full time

    Job OverviewSalesforce is a leading platform for enterprise systems. As a Sr. Salesforce Engineer at Scotiabank, you will be responsible for designing and developing on the Salesforce platform for complex business and technology initiatives. The role involves day-to-day operations of Salesforce applications, providing thought leadership, navigating...

  • Salesforce Transformation Expert

    5 days ago

    London, Ontario, Canada Tbwa ChiatDay Inc Full time

    Transform Business with SalesforceWe're redefining the future of business through AI and innovative technologies at NeuraFlash. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions to revolutionize workflows and elevate customer experiences.Lead Commercial Strategy InitiativesAs a Business Architect, you'll collaborate...

  • Expert Salesforce Developer Needed

    2 days ago

    London, Ontario, Canada Chad Management Group Full time

    Job SummaryWe are seeking an experienced Salesforce Developer to join our team at Chad Management Group. The successful candidate will have a strong background in software development and testing, with expert-level Salesforce skills.Duties and Responsibilities:Design and develop Salesforce applications using Lightning Web Components, Apex Controllers, and...

  • Senior Salesforce Engineer

    4 weeks ago

    London, Ontario, Canada Scotiabank Full time

    Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The Sr. Salesforce Engineer is responsible for design and development on the Salesforce platform for complex business and technology initiatives for our various lines of business, day-to-day operations of Salesforce applications, providing thought...

  • Skilled Salesforce Professional Wanted

    2 days ago

    London, Ontario, Canada Chad Management Group Full time

    About the RoleAs a Salesforce Developer at Chad Management Group, you will play a critical role in driving the success of our projects. You will work collaboratively with our team to design, develop, and deploy innovative Salesforce solutions that meet our client's needs.Responsibilities: Develop Salesforce applications using Lightning Web Components, Apex...

  • Salesforce Technical Architect Lead

    5 days ago

    London, Ontario, Canada Nexus Systems Group Inc. Full time

    **About the Role**Nexus Systems Group Inc. is seeking a seasoned Salesforce Technical Architect to join our team.The successful candidate will be responsible for supporting the delivery of features and functionalities in Salesforce, working closely with cross-team product owners, developers, and test engineers to ensure partner requirements are met.Key...

  • Salesforce Developer Position

    2 days ago

    London, Ontario, Canada Chad Management Group Full time

    Job DescriptionWe are seeking a skilled Salesforce Developer to join our team at Chad Management Group. As a key member of our development team, you will be responsible for designing and developing scalable, high-performing Salesforce applications using Lightning Web Components, Apex Controllers, and Flows.The ideal candidate should have a strong background...

  • Cloud Technology Expert

    6 days ago

    London, Ontario, Canada Business Cloud Inc. Full time

    About Business Cloud Inc.Business Cloud Inc. is a fast-growing, customer-focused company that prides itself on being up-to-date with the latest technological trends and ideas. We are a managed technology service provider, supporting small and medium-sized organizations across Canada as both a Google Cloud Partner and Microsoft Partner. Our focus is on...