Cloud Technology Expert
4 days ago
Business Cloud Inc. is a fast-growing, customer-focused company that prides itself on being up-to-date with the latest technological trends and ideas. We are a managed technology service provider, supporting small and medium-sized organizations across Canada as both a Google Cloud Partner and Microsoft Partner. Our focus is on implementing cloud-first business technology, enabling our clients to work in reliable, secure, and efficient environments.
We are seeking a highly skilled Senior Technical Support Specialist to join our team of experts. As a key member of our technical support function, you will be responsible for providing top-notch customer service, resolving complex technical issues, and actively improving client technological ecosystems.
Key Benefits:
- Opportunity to work with a dynamic and growing company
- Chance to develop your technical expertise and advance your career
- A competitive salary and benefits package
Responsibilities and Duties:
- Monitor support queues, respond to technical problems, and resolve client issues promptly
- Take ownership of system administration tasks, ensuring the smooth operation and optimal performance of clients' business technology
- Act as a subject matter expert and provide guidance to junior team members on complex technical issues and projects
- Demonstrate excellent communication and documentation skills to deliver exceptional customer service and maintain an accurate knowledge base
- Troubleshoot hardware and software issues both in-person and remotely
- Develop skills by participating in regular training sessions and certification exams
- Participate in on-call rotations to provide after-hours support to clients when necessary
- Other duties as required
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