Key Account Manager — Loblaw
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Key Responsibilities
- Own the Loblaw and SDM customer business plans and annual JBP.
- Build strong relationships with merchants and category directors and key customer stakeholders in Supply Chain.
- Deliversales, gross profit and distribution targets.
- Develop customer-specific strategies across pricing, promotion, assortment, distribution and velocity.
- Lead annual and promotional planning, while managing/ensuring trade investment delivers strong ROI.
- Identify new listing, distribution and category growth opportunities.
- Analyze customer performance, including sales, GP, distribution, velocity, trade and promotional results, and turn insights into actions.
- Lead customer presentations, negotiations, and business reviews.
- Partner with Marketing on customer-specific brand and activation plans.
- Provide commercial assumptions and customer inputs toDemand Planning/Operationsand proactively flag supply or inventory risks.
- Coordinate cross-functionally with Finance, Operations, Demand Planning, Marketing, Customer Service and Regulatory to deliver customer commitments.
- Own resolution of customer issues and ensure timely follow-through internally. Key KPIs:
- Net sales vs. target
- Gross profit / margin
- Distribution and velocity
- New listings / incremental doors
- Trade spend and promotional ROI
- Forecast/input accuracy
- Customer relationship and JBP delivery
- Service level / issue resolution What We’re Looking For:
- 5+ years CPG/retail account management experience.
- Experience managing major Canadian retailers;Loblaw/SDM experience strongly preferred.
- Strong commercial, analytical and negotiation skills.
- Experience managing customer P&Ls, trade investment and promotional programs.
- Ability to build senior customer relationships and influence cross-functionally.
- Strategic thinker who is equally strong at execution.
- Highly accountable, proactive and results oriented.
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