Human Resources Coordinator

- Compensation: CAD 45,000
- CAD 65,000
- yearly Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.
- We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
- We Will Be Data Driven – System Thinking – Entrepreneurial.
- We are Committed to True and Shared Value Creation.
- We Will Be Human-Centered and AI Enabled.
- We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description
The HR Coordinator provides responsive,accurateandtimelyadministrative and operational support across corepeopleprocesses. The role serves as a first point of contact for routine HR inquiries and helps employees and leaders navigate HR systems, employment & records management. Working closely with Human Resources Managers and business partners, Total Rewards and otherCentresof Excellence, HR Technology and Payroll, the HR Coordinatormaintainshigh-quality employee data and documentation, supports onboarding and employee lifecycle transactions, and contributes to consistent,compliantand customer-centricHR service delivery. KEY PERFORMANCE METRICS
- Timeliness and accuracy of HR inbox responses
- Completion of documentation within established expectations for service delivery
- Accuracy of employee data, reports and mass updates
- Quality of employee file management
- Internal client (HR) experience KEY ACCOUNTABILITIES
- Manage the shared HR inbox, responding to routineinquiriesand escalating complex or sensitive matters to the appropriate HR partner
- Prepare standard employee lifecycle documentation, including transfer, leave of absence, compensation change, promotion, demotion, interim assignment, fixed-term,extensionand other approved change letters.
- Support former employees with access to tax documents and HR systemaccounts, andacknowledge or appropriately routevendorand other external inquiries.
- Provide responsive administrative support to Retail and Home Office HR teams and complete other correspondence or ad hoc requests as assigned.
- Maintain organizational charts and supportaccuratepeople and reporting-line information.
- Prepare standard employee lifecycle documentation, including transfer, leave of absence, compensation change, promotion, demotion, interim assignment, fixed-term,extensionand other approved change letters.
- Prepare Sales Floor Leader contracts,extensionsand fixed-term agreements; elevate complex offers, involuntaryterminationsand exceptions to the HR partner.
- Ensure required approvals are obtained before releasing employee documentation and refer non-standard terms or exceptions to the responsible HR partner.
- Maintain and coordinate complete,accurateand confidential employee files, including uploading work authorization,complianceand other employment documents to ensure confidentiality, privacy, documentretentionand record-management standards.
- Coordinate employee file requests including required approvals for document release
- Process or approve transactions in UKG within assigned authority including leaves, returns, compensation, transfers and voluntary terminations, seasonal conversions and contract terminations; validate supporting documentation including updated offer letters, accurate effective dates, and required approvals are in place for employee changes; escape with appropriate HR partner as required.
- Enable retail seasonal employment administration through file management, UKG approvals, information validation and escalation to leaders for updated letters as required
- Maintain organizational charts and supportaccuratepeople and reporting-line information.
- Support mass upload and seasonal employee conversions for supervisory changes, , contracts, extensions,and other approved employee updates and routine transactions.
- Monitor upcoming Social Insurance Number expiries and work authorization requirements, follow up with leaders and employees for current documentation, andmaintainaccuraterecords.
- Support Joint Health and SafetyCommitteegovernance, certification and renewal tracking, training coordination, program administratio